Assistant Store Manager, UGG

About the role

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, you partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

Responsibilities

• Partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals.
• Assist in all aspects of the business, including selecting team members who align with the brand and its products.
• Maintain high training standards and motivate team members to contribute to store productivity.
• Address and respond to the needs of customers and team members.
• Cultivate awareness of industry trends and educate team members about the current market.
• Oversee day-to-day store operations, including training, sales, visual merchandising, inventory management, store administration, and customer service.
• Open and close the store, secure all assets, plan and prepare the labor schedule, and maintain the store security system.
• Act as the Store Manager in their absence.

Core Competencies

• Develop and motivate team members to create empowered and engaged teams.
• Ensure the highest level of customer service and prioritize brand and product knowledge training.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Set plans and targets and entrust team members appropriately.
• Think critically to resolve problems and approach challenges with agility.
• Identify industry trends and educate team members about the current market.
• Assist in executing store strategies that enhance customer satisfaction, expand traffic, and optimize profitability.
• Manage inventory and partner with corporate stakeholders to meet the needs of your market.

Requirements

• Two (2) to four (4) years minimum retail store management experience preferred.
• Associate’s Degree (preferred) or equivalent experience required.
• Excellent communication skills and ability to convey the Deckers Brands Vision and Mission.
• Excellent project management, organizational, and attention to detail skills.
• Strong problem-solving skills and ability to work through challenges.
• Ability to multi-task in a dynamic environment.
• Flexibility of schedule and hours to meet the needs of the business.
• Flexibility to travel to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

As part of the Deckers Family, you’ll receive competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location: $27.00 per hour. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training.