Assistant Store Manager - Topsfield, MA

About the role

The Assistant Store Manager leads a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Learns and understands financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect
• Handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights
• Participates in community events, promoting the TD Brand while servicing the needs of the community

Requirements

• Undergraduate degree or equivalent experience
• 2+ years experience working with customers and or sales in any capacity or equivalent
• Supervisory or leadership experience preferred
• Demonstrated ability to provide Legendary Customer Service
• Strong verbal and written communication skills
• Sales and Operational Management skills
• Previous consumer and residential lending experience preferred
• Proficient in Microsoft Office
• Knowledge of banking products and services preferred
• Shows proficiency with expense management
• Notary License (Preferred)
• Maintains an active registration status with NMLS upon hire

Qualifications

• Comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment
• Effective handling of critical and/or high-risk issues
• Leadership and coaching skills
• Organizational, interpersonal, communication and decision-making skills
• Shows proficiency with expense management
• Notary License (Preferred)
• Maintains an active registration status with NMLS upon hire

Skills

• Financial concepts and products
• Customer service and advice giving strategies
• Microsoft Office
• Banking products and services
• Expense management
• Notary License (Preferred)
• NMLS registration

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Pay

$29.75 - $44.50 USD

Schedule

40 hours per week