Assistant Store Manager Stanford Ted Baker

About the Role

The Assistant Store Manager at United Legwear & Apparel Company plays a crucial role in supporting the Store or General Manager in the overall operation of the store. This position is responsible for driving sales, ensuring exceptional customer service, and managing daily operations. The Assistant Store Manager leads by example, fostering a positive work environment, motivating the team, and ensuring that company standards are consistently met.

Responsibilities

• Work in partnership with the Store Manager to drive excellence within the location.
• Promote excellent team participation and ensure the team and location are presented to the highest standards.
• Take ownership of personal learning to enhance development, positively impacting the team and location.
• Be responsible for consistent training and standards, including delivering company trainings to keep the team up to date and knowledgeable.
• Proactively develop and coach others with a flexible but consistent approach to differing people and situations.
• Provide feedback on team performance to the Store Manager, District Manager, and HR Team when required.
• Display high levels of personal motivation and use effective incentives to inspire and drive the team.
• Support the Store Manager in identifying and resolving recruitment needs through effective succession planning and networking.
• Assist with the onboarding of new hires and team members new to their positions.
• Develop strategic partnerships and maintain productive relationships with host store partners.
• Stay up to date on current products and be proficient in product details such as Called, Color, Composition, Cost, Care, Cut (The 6 Cs).
• Educate team members on key trends and location bestsellers to maximize sales and increase customer loyalty.
• Communicate and ensure implementation of merchandising guidelines, replenishment procedures, and housekeeping standards.
• Partner with the Store Manager to communicate store product needs and influence action to enhance performance.
• Maximize sales potential and ensure the team delivers Ted’s trainings expertly.
• Ensure the team demonstrates Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency.
• Partner with the Store Manager to deliver an effective sales environment through understanding local and customer profiles.
• Drive the team to achieve the location’s performance plans and KPIs.
• Assist with managing the controllable elements of the store’s profit and loss budgets.
• Coach team members to deliver an effective and natural approach to sales aligned with the brand.
• Support the location’s B-connected performance, promoting database building and clienteling results.
• Support marketing opportunities within brand guidelines and drive the success of all brand promotions.
• Build and maintain strong commercial awareness of competitors and local markets, communicating findings to the Store Manager.
• Analyze relevant tools to convey a high level of commercial understanding and identify opportunities to positively affect location performance.
• Demonstrate comprehensive knowledge and interpretation of location actuals, plans, and KPIs.
• Demonstrate excellent awareness and time management of all communications and directives.
• Appropriately delegate tasks ensuring they are completed on time and in line with company policy and procedures.
• Support team knowledge of company health and safety procedures.
• Use equipment properly and report any potentially unsafe conditions immediately.
• Support team knowledge and implementation of all loss prevention measures and protect company assets.
• Ensure accurate cash handling and banking procedures, resolving discrepancies as a priority.
• Deliver all daily operations in line with the brand’s operating policies and procedures.

Requirements

• Experience as a Department Manager/Floor Manager or in a similar role within the retail industry, preferably in fashion.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Open availability to work a variety of shifts, including evenings/nights, weekends, and holidays, based on business needs.
• Ability to analyze sales data and develop effective strategies.
• Knowledge of visual merchandising and inventory management.
• Ability to work in a dynamic and fast-paced environment.

Physical Demands and Working Conditions

The physical demands and working conditions outlined below are representative of those required for this role to effectively perform the essential job functions. Reasonable accommodations that do not cause undue hardship may be provided to enable individuals with disabilities to fulfill these requirements.

This role will be performed at a retail store location in a fast-paced, customer-facing, and bustling environment with varying noise levels, which often include periods of high noise levels throughout the workday.

About Us

Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year have transformed ULAC into a global leader.