Assistant Store Manager - South Congress

Responsibilities

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Fosters an energized pace, positive service environment, and team development
• Delivers high-quality product services with attention to detail, such as branding, debossing, boot stretching, brim shaping, and boot shines
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Creates and maintains a succession strategy
• Provides real-time feedback, coaching, and training to team members, escalating issues as needed to the Store Manager
• Delivers world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensures timely completion of new hire training paths
• Meets regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggests improvements or new programs related to retail training
• Prepares, plans, schedules, and executes new hire training
• Facilitates and organizes ongoing training in store locations, including training for new products and services
• Attends regular training meetings to ensure understanding of necessary information
• Productively plans, presets, and executes visual directives
• Submits store photos as requested and completes feedback given by HQ partners
• Participates in visual training calls with HQ partners to support new product launches
• Works closely with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Maintains in-store marketing elements and accurately presents store collateral
• Supports store presentation through sell through and markdown cycles
• Works with store manager to ensure schedule is reflective of visual set times for product launches
• Works closely with store leaders for new hire visual training
• Oversights sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
• Upholds and ensures compliance with shipments, transfers, and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Encourages and demonstrates adaptability; positively affecting change and enabling the team to successfully execute a shared vision

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency