Assistant Store Manager - Soma

Functional Responsibilities

• Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and develops store management team on business acumen to drive overall performance.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.

Building High Performing Teams

• Motivates and inspires store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with and coaches store teams and acts as liaison to field leadership and cross-functional business partnerships to effectively lead positive change.
• Sets personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Values individuality and the diverse talents of their team.
• Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Safeguards team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

Talent

• Attracts, recruits, hires and retains a high performing team.
• Focuses on developing talent by conducting ongoing talent development discussions.
• Recommends changes of status of associates, including promotions, demotions, and terminations.
• Interprets Key Performance Indicator reports and delivers coaching as needed.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Affirms performance of Store Team on performance and provides performance evaluations.
• In partnership with the DSM, resolves all human resources issues in a timely and effective manner.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Management team adheres to all employment practices and policies.

Qualifications

• High School diploma or equivalent
• 3+ years of retail management experience required
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Established history in recruiting and retaining a quality sales and support staff
• General knowledge of apparel products (i.e., fit and fabric)
• Excellent leadership qualities, training and team building skills
• Knowledge of administrative aspects of store operations
• Solid evidence of community outreach and involvement

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift