Assistant Store Manager - Severance Commons, Cleveland, OH

About the role

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding the daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Aid in the recruitment, selection, and training and development of store personnel.
• Aid, provide feedback to Store Manager on annual performance evaluations for all store employees.
• Aid in expense management and develop strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
• Maintain operational compliance, safety, and business standards.
• Support the training of all employees in suggested selling and merchandising techniques.
• Ensure company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Absorb and control all aspects of merchandise inventory counts.
• Perform other duties as may be assigned.

Qualifications

• Requires a minimum of one (1) year in retail management.
• Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Must demonstrate an ability to think strategically, plan and organize effectively.
• Must be able to maintain an exemplary degree of professionalism in all situations.
• Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Results driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.
• Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
• The ability to execute directives with precision and consistency.
• Working knowledge of Microsoft office products is required.
• Willing to work in multiple stores in the assigned district.

Skills and Knowledge Requirements

• Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Must demonstrate an ability to think strategically, plan and organize effectively.
• Must be able to maintain an exemplary degree of professionalism in all situations.
• Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Results driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.
• Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
• The ability to execute directives with precision and consistency.
• Working knowledge of Microsoft office products is required.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

• Individuals must be able to stand for extended periods of time.
• Lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases.
• Able to work in a fast pace, dynamic environment with flexibility.
• Must have reliable transportation.
• Must be willing to travel via car, plane or train.

Pay and Benefits

• Assistant Manager pay range: $15.25 - $17.25 per hour.
• Bonus opportunity if guidelines or criteria are met.
• All roles are eligible for the company 401K plan.
• Full time roles will be eligible for medical, dental, vision, and company-paid time off.