Assistant Store Manager (Self Storage)

Scope of Position

The Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales and customer acquisition and manage vendor relationships, contributing to the store's overall success. Additionally, the Assistant Store Manager is involved in executing departmental projects and initiatives, always emphasizing teamwork by working effectively with staff and customers.

Work Schedule

The office operates on weekends, yet offers flexible scheduling options to promote a balanced work-life for the team. The Assistant Store Manager will support efforts to maintain the store's alignment with brand expectations, including assisting with monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and supporting facility operations.

Skills and Experience

• Minimum (1) year of experience in storage, retail, or hospitality
• Strong use of the English language in verbal and written communication
• Provides consistent support to the Store Manager and acts as a backup in their absence
• Customer service mindset
• Proficient in Microsoft Word and Excel
• Identifies potential maintenance, safety, and fire issues
• Operates roll-up doors for storage units
• Willing to travel occasionally to another location for scheduled shifts
• Skilled in resolving conflicts and quickly addressing and resolving issues

Responsibilities

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews
• Helps guide new customers through the rental process, ensuring smooth and efficient transactions
• Aids in managing the accounts of past-due tenants and supports the efficient processing of paperwork for the lien/auction process
• Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively
• Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep
• This includes checking locks, cleaning units, stocking supplies, and performing light maintenance tasks
• Utilizes power tools for general maintenance of property and grounds
• Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics
• Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts
• Show flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager’s hours and team schedules

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll-up doors, and reach overhead
• Ability to operate a desktop or laptop computer
• Ability to access and produce information from a computer
• Ability to lift or carry up to 50 pounds

Work Habits

• Adheres to all SecureSpace Management LLC policies and procedures
• Maintains the integrity of confidential communications and customer information
• Maintains a professional, courteous, and cooperative manner with GSA Management LLC & SecureSpace Management LLC staff, as well as "field" personnel and outside contacts, and demonstrates respect and a positive attitude
• Demonstrates dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods

Benefits

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity
• Paid Time Off + company holidays
• 401(k) with a generous matching program
• Expansive Medical, Dental, and Vision Benefits
• 50% Off 10x15 Storage Unit