Assistant Store Manager (Self Storage)

About the Role

SecureSpace Self Storage is one of the fastest-growing self-storage platforms in the USA, with assets located primarily in high-density, urban markets. The Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales, customer acquisition, and vendor relationships, contributing to the store's overall success. The Assistant Store Manager also executes departmental projects and initiatives, emphasizing teamwork and effective communication with staff and customers.

Our office operates on weekends, yet we offer flexible scheduling options to promote work-life balance. The Assistant Store Manager supports efforts to maintain the store's alignment with brand expectations, including monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and supporting facility operations.

What sets SecureSpace apart:

• Promotion from within: 40% of our Area Managers started as Store Managers.
• 62% of move-ins are completed online with the help of our US-based customer success team.
• Fully owned and operated stores—no managed properties.
• All auctions are conducted online, with no in-person auctions.
• Co-develop shift schedules with your team—your input is valued.
• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment (performance and attendance requirements apply).

Responsibilities

• Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging positive reviews.
• Guides new customers through the rental process, ensuring smooth and efficient transactions.
• Reaches out to potential clients to confirm moving dates and ensure their storage units are ready and secure.
• Manages past-due tenant accounts and supports the lien/auction paperwork process.
• Provides exceptional customer service, exceeding client expectations and addressing their needs effectively.
• Conducts daily property inspections to maintain security, cleanliness, and proper upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance tasks.
• Performs light gardening work and uses power tools for general property maintenance.
• Uses cleaning and property maintenance chemicals for cleanliness and aesthetics.
• Communicates updates, results, and recommendations to the Store Manager and Leadership Team clearly and effectively.
• Occasionally travels to nearby locations to assist with scheduled shifts.
• Shows flexibility in scheduling, including availability for weekend and holiday work as needed.

This is not a comprehensive list of duties; additional responsibilities may be assigned.

Requirements

• Minimum one year of experience in storage, retail, or hospitality.
• Strong verbal and written communication skills in English.
• Provides consistent support to the Store Manager and acts as a backup in their absence.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identifies potential maintenance, safety, and fire issues.
• Operates roll-up doors for storage units.
• Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and addressing issues promptly.

Physical Requirements

Qualified individuals must be able to perform the position's essential duties with or without accommodation. Reasonable accommodations may be requested to meet the physical requirements of the job.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll-up doors, and reach overhead.
• Ability to operate a desktop or laptop computer and produce information from it.
• Ability to lift or carry up to 50 pounds.

Work Habits

• Adhere to all SecureSpace Management LLC policies and procedures.
• Maintain the integrity of confidential communications and customer information.
• Maintain a professional, courteous, and cooperative manner with staff, field personnel, and outside contacts.
• Demonstrate dependability by arriving and leaving work on time, taking allotted breaks, and limiting personal calls and socializing to break periods.

Benefits

• Work/life balance with a 5-day workweek and co-developed schedules.
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay plus monthly bonus opportunity.
• Paid Time Off and company holidays.
• 401(k) with a generous matching program.
• Expansive medical, dental, and vision benefits.
• 50% off a 10x15 storage unit.