Assistant Store Manager Sally Beauty Hickory NC 1533
About the role
The Assistant Manager is responsible for supervising and supporting the direction and planning of associates' daily goals and activities to deliver exceptional customer experiences, manage store operations, and maintain brand standards.
Responsibilities
30% Brand: Supervise associates to maximize sales/KPIs and drive customer loyalty in assigned stores. Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and anticipate customer demands.
30% People: Engage, train, and develop teams to achieve positive results. Recruit and build a strong network of external candidates. Identify strengths and opportunities for associates and address them through coaching or counseling. Maintain positive relations with associates and peers, and ensure compliance with company policies.
30% Operations: Execute company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment. Manage inventory, payroll, and store opening/closing procedures. Follow company directives, assignments, and projects.
10% Safety/Loss Prevention: Ensure a safe store environment for associates and customers. Protect company assets by following inventory and cash control procedures. Analyze and utilize available reporting, tools, and technology. Ensure compliance with HAZMAT training and execution.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
At least 3+ years of retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Effective communication skills
Scheduling availability to meet business needs
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Strategic Thinker
Big Picture Thinker
Problem Solver & Decision Maker
About Us
We are a leader in wholesale and retail distribution of beauty supplies. Our business is dedicated to providing our customers with access to high-quality professional beauty products and exceptional customer service. We value diversity and inclusivity, and we believe that everyone can thrive here. Join us!