Assistant Store Manager Sally Beauty 10622

About the role

Sally Beauty is seeking an Assistant Manager to join our team. This role is responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards.

Responsibilities

• 30% Brand: Supervise and support the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and anticipate customer demands.

• 30% People: Engage, train, and develop teams to achieve positive results. Recruit and build a strong network of external candidates to fill positions when required. Identify strengths and opportunities for each associate and address them through coaching or counseling. Hold team accountable to Company policies and expectations. Maintain positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Build strong relationships with Store Manager peers. Maintain consistent and timely communication with AM/DM. Foster an environment of diversity, inclusion, and belonging.

• 30% Operations: Ensure execution of all company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manage inventory through ordering and shipment processing. Schedule and manage payroll hours appropriately. Ensure correct store opening and closing procedures. Follow through on Company directives, assignments, and projects.

• 10% Safety/Loss Prevention: Ensure the store environment is safe at all times for associates and customers. Protect company assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Analyze and utilize available reporting, tools, and technology. Ensure stores are compliant with HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.

• Must be 18 years of age or older.

• Minimum 3+ years retail sales/customer service experience preferred.

• At least 1+ year(s) prior management experience preferred.

• Ability to lead or support a team of associates to meet business objectives.

• Effective communication skills.

• Ability to lift moderately heavy items.

• Cosmetology license desirable, but not required.

Competencies

• Passionate Learner.

• Desire to grow and learn.

• Flexible Agile Adapter.

• Talent Builder.

• Effective Communicator.

• Team Builder.

• Customer Focused Partner.

• Results Driver.

• Lead and motivate team.

• Demonstrates GRIT with a determination to succeed.

• Strategic Thinker.

• Big Picture Thinker.

• Not afraid to innovate.

• Problem Solver.

• Decision Maker.

About Us

We are a leader in wholesale and retail distribution of beauty supplies. Our business is built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression fuel our innovation and growth. You are welcome here, and you can thrive here. Join us!