Assistant Store Manager Sales - Sport & Outdoor

About the Role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. As an Assistant Store Manager – Sales (Sport & Outdoor), you will lead sales and athlete engagement within Sport & Outdoor by coaching teams to deliver expert service and product knowledge. You will drive performance through strong leadership, execution of key selling strategies, and a passion for helping athletes find the right gear for their sport. Be part of a team that brings sport to life every day.

Responsibilities

• Collaborates with the Store Manager to contribute to developing and executing full-year business growth plans, including forecasting and planning 90+ days out.
• Ensures operational strategies support long-term success and identifies opportunities in the store, validating key programs/processes (e.g., BOPIS, ship-from-store, etc.).
• Directly manages a team of Captains (Supervisors) and indirectly manages the broader store team through influence, coaching, and development.
• Equips leaders to lead others effectively and fosters a high-performing, inclusive team environment.
• Accountable for performance management, including development, annual reviews, and promotional recommendations for the Captain (Supervisor) team.
• Holds all teammates accountable for compliance with policies and procedures, including disciplinary and termination recommendations.
• Upholds company merchandising and presentation standards by ensuring compliant execution of established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes, drives, and leads company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Acts as a role model for service, selling, and leadership behaviors that elevate the athlete experience.
• Models outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Leads, executes, and validates key training initiatives (including cross-training leaders of others).
• Ensures all teammates are trained/equipped to deliver elevated athlete experiences through motivation, hands-on coaching, regular exposure, and stretch assignments.
• Builds development plans in partnership with teammates.
• Partners with Store Manager on long-range management of the store workforce and approves Captain (Supervisor) staffing plans.
• Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends, ensuring workforce flexibility and schedule effectiveness.
• Hires and builds strong teams by partnering closely with the Store Manager and Captain (Supervisor) team to create targeted hiring strategies.
• Owns hiring decisions for the Captain (Supervisor) population and is accountable for hiring and termination decisions for the hourly population, based on Captain (Supervisor) recommendations.
• Coaches Captain (Supervisors) on effective interviewing, hiring, and team-building practices.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
• Ensures store safety, standards, and operational procedures are upheld.
• Creates a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
• Adheres to and enforces established policies and procedures related to safety, loss prevention, and standard operating procedures, as well as laws/guidelines of external governing entities.
• Holds teammates who fail to meet or comply with expectations accountable.

Requirements

• High School Diploma or Equivalent
• 1-3 years of experience
• 1-3 years of retail management experience (or customer-focused experience) required

Virtual Requirements

To protect the integrity and security of our hiring process, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.