Assistant Store Manager - Prosper, TX

About the role

The Assistant Store Manager supports the Store Manager in building James Avery culture, customer experience, brand awareness, and store operations. This full‑time hourly management position is located at the Gates of Prosper store in Prosper, TX.

Responsibilities

• Works with the Retail Store Manager to cultivate a positive, uplifting work environment.
• Assists the Store Manager in recruiting, hiring, and employee training and development.
• Acts as a brand ambassador in the store and community; develops and maintains key relationships to drive brand awareness, support, and increase store traffic.
• Assists the Retail Store Manager with critical operations such as inventory management, scheduling, payroll, BOPIS, Ship‑by‑Store, and supply budgets to increase profitability.
• Leads by example, following all processes, procedures, policies, and standards; proactively suggests ways to streamline, improve, and work more efficiently.
• Acts as the sales leader in the store, maintaining a strong floor presence to build customer relationships, support and develop the team, and increase revenue.
• Facilitates knowledge‑sharing and training as needed.
• Ensures the store is clean, organized, and properly maintained to provide a great shopping experience and an inspiring workplace.
• Analyzes sales reports and KPIs to determine business needs; partners with the Store Manager to execute in‑store business and sales strategies.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes the GUEST principles and standards.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience, staying current on payment policies, in‑store service, returns, exchanges, and other operations.
• In partnership with the Store Manager, resolves human‑resources issues in a timely and effective manner.
• Collaborates with departmental and cross‑functional teams to build positive working relationships and establish high trust and credibility.
• Assists in developing plans to lead or participate in special events and promotions.
• Consistently demonstrates strong written and verbal communication with attention to detail and high organization.
• Performs other duties as assigned.

Requirements

• Associate’s Degree in a related field and two years of retail experience; or an equivalent combination of education and experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute consistently and reprioritize in a fast‑paced, ever‑changing environment.
• Strong problem‑solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• Strong ability to build cross‑functional partnerships and work collaboratively.
• Must be able to multi‑task in a fast‑paced environment.