Assistant Store Manager - Plum Market

Plum Market · Ann Arbor, MI · 2 wk ago

On-siteBusiness DevelopmentFull-time

Supports the Store Team Leader in all aspects of store operations, with dual emphasis on financial management and training development.
Ensures administrative excellence—overseeing payroll, budgeting, and fiscal responsibilities.
Fosters a culture of continuous learning for all Team Members.
Champions Plum Market’s Guest Service standards.
Enforces quality and compliance in every department.
Pairs with leadership to maintain policies and procedures.

Model and coach exceptional Guest Service standards.
Hire positive, motivated Team Members and develop them through targeted training.
Have successful leadership experience and thrive on both fiscal responsibility and team development.
Energetic about balancing payroll and budgeting objectives, as well as guiding Team Members to achieve their potential.
Value inclusion and create an environment where every Team Member feels welcomed and heard.
Be innovative and courageous—unafraid to pursue new ideas.
Love challenges and take satisfaction in overcoming them.
Inspire others to be their best selves.
Have a passion for natural, organic, and specialty products.

Proven ability to manage multiple projects simultaneously; highly detail-oriented and capable of multitasking.
A positive attitude, strong leadership background, and a collaborative mindset.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite.
Flexibility to work a variety of shifts and the ability to stand and walk for up to 4 hours without a break—working on the floor alongside Team Members.
Physical capability to bend, stoop, climb ladders, lift up to 50 lbs unassisted, and push/pull carts weighing up to 100 lbs unassisted.

Support the Store Team Leader in meeting or exceeding payroll and margin goals;
Monitor labor costs and assist with budgeting;
Oversee administrative tasks such as payroll processing, invoicing, and expense tracking;
Communicate financial targets and performance metrics to Store Leadership and the Director Group.

Lead the store’s training culture—from hiring through ongoing development—ensuring every Team Member receives effective onboarding and continuous coaching;
Partner with department leads to identify skill gaps and create targeted training programs;
Teach and coach Team Members on operational procedures, service standards, and compliance expectations;
Track training progress, evaluate outcomes, and recommend improvements to the Store Team Leader.

Identify hiring needs, conduct interviews, and recruit positive, motivated Team Members;
Model and reinforce Plum Market’s values, policies, and standard operating procedures;
Hold Team Members accountable through consistent feedback, performance check-ins, and corrective coaching.

Provide exceptional service to our Team Members and Guests;
Serve as a role model for behavior on and off the sales floor;
Observe and enforce quality standards across all departments, ensuring compliance with health, safety, and company policies;
Collaborate with Store Leadership to address operational challenges, resolve guest concerns, and maintain a welcoming store environment.

Communicate effectively with Guests, Team Members, Store Leadership, and the Director Group—sharing updates, best practices, and performance feedback;
Partner with cross-functional teams (e.g., HR, Finance, and Training) to implement store-wide initiatives;
Serve as a liaison between the store and Plum Market’s corporate leadership to align on goals, policies, and guest-service strategies.

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