Assistant Store Manager, Petsense

About the Role

This position serves as the second in charge of operations to the Store Manager. Responsibilities include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience, performing operational activities throughout the store, and training team members on policies and procedures. The role also involves promoting a safe and productive work environment for all team members, customers, and vendors.

Responsibilities

• Assist Store Manager in driving sales, profit, customer loyalty, planning, prioritization, and delegating daily tasks.
• Support hiring, staffing, scheduling, training, and maintaining a productive work environment for team members and salon staff.
• Act as store leader during the Store Manager’s absence (PTO, LOA, etc.).
• Order live goods and store supplies; train and certify team leaders in the receiving process.
• Lead and coach store team members on operations to grow sales and profitability.
• Drive sales and profit through merchandising initiatives, expense control, profit/loss management, and shrink reduction.
• Execute assigned merchandising activities, including plan-o-gram procedures, seasonal sets, and resets.
• Perform opening/closing procedures, transport and deposit funds, and reconcile cash drawers and vault daily.
• Operate cash registers and supervise cash handling procedures.
• Assess store conditions, assign duties, and organize workflow using the daily planner.
• Perform recovery of merchandise and participate in the freight process.
• Execute price changes, markdowns, and promotional pricing activities.
• Resolve customer complaints/issues to ensure a positive experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate job functions, responsibilities, and financial goals to team members.
• Assemble merchandise and perform janitorial duties.
• Assist customers with loading purchases.
• Ensure the safety and well-being of live animals, including sanitizing and maintaining holding tanks.
• Handle and care for live animals, including food, bedding, and habitat maintenance.
• Complete all documentation associated with job duties.
• Maintain regular and predictable attendance, with flexibility to work varied hours, nights, weekends, and overtime as needed.

Requirements

• Previous retail leadership experience is required; supervisory experience preferred.
• Experience with pet/live animal knowledge is strongly preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred but not required.
• Must be able to read, write, and count accurately.

Skills

• Ability to perform and execute core responsibilities of team members.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.
• Basic computer skills.
• Pet/live animal, pet food, and pet product knowledge is strongly preferred.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Work shifts vary but are typically no less than 4 hours and may exceed 10 hours.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt); lighting and temperature are adequate.

Physical Requirements

• Ability to frequently lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all store areas, including the selling floor, side lot, stock area, and register area.
• Ability to constantly operate store equipment such as computers and cash registers.
• Ability to read, write, and count accurately to complete documentation.
• Ability to utilize strong written and verbal communication skills.
• Ability to process information through the point-of-sale system.
• Ability to occasionally lift or reach merchandise overhead and move/transfer merchandise up to 50 pounds.
• Ability to push and pull merchandise up to 2,000 pounds with proper material handling equipment (e.g., pallet jack, dolly, or U-boat).
• Ability to travel as required in support of district needs and drive or operate a vehicle for business needs.

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive total rewards package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.