Assistant Store Manager, Petsense

About the Role

This position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience, performing operational activities throughout the store, and giving appropriate direction to Team Members. The role is responsible for promoting a safe and productive work environment, training Team Members on policies and procedures, and driving sales and profitability.

Responsibilities

• Assist Store Manager in driving sales, profit, customer loyalty, planning, prioritization, and delegating daily tasks.
• Support Team Member/Salon Team Member counseling, hiring/staffing decisions, scheduling, training, and maintaining a productive work environment.
• Serve as store leader during the Store Manager’s absence (PTO, LOA, etc.).
• Order live goods and store supplies; train and certify Team Leaders in the receiving process.
• Lead and coach store team members on operations to grow sales and profitability.
• Drive sales and profit through merchandising initiatives, expense control, profit/loss management, and shrink reduction.
• Execute assigned merchandising activities, including basic, promotional, and seasonal sets, resets, and Plan-o-gram procedures.
• Perform opening/closing procedures, transport and deposit funds, reconcile cash drawers and vault daily, and operate the cash register.
• Assess store conditions, assign duties, organize workflow, and prioritize tasks using the daily planner.
• Perform recovery of merchandise, participate in the freight process, and execute price changes/markdowns.
• Resolve customer complaints/issues to ensure a positive experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate job functions, responsibilities, and financial goals to Team Members.
• Assist Team Members with policy and procedure application.
• Assemble merchandise and perform janitorial duties.
• Assist customers with loading purchases.
• Ensure the safety and well-being of live animals, sanitize and maintain holding tanks, and care for live animals as required.
• Handle and care for live animals, including their food, bedding, and habitat.
• Complete all documentation associated with job duties.
• Maintain regular and predictable attendance; work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following policies and procedures.
• Support selling initiatives (TEAM): Thank the Customer, Engage with the customer/pet, Advise products/services, Make it Memorable.

Requirements

• Previous retail leadership experience is required.
• Experience with pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred but not required.
• Must be able to read, write, and count accurately.

Skills

• Ability to perform and execute principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.
• Basic computer skills.
• Pet/live animal, pet food, and pet product knowledge is strongly preferred.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Work shifts vary but are generally no less than 4 hours and may exceed 10 hours.
• Indoor floors and outdoor lots are typically hard surfaces (concrete, asphalt); lighting and temperature are adequate.
• Promote a safe and productive work environment for Team Members and customers.

Physical Requirements

• Ability to frequently lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store, including the selling floor, side lot, stock area, and register area.
• Ability to constantly operate store equipment such as computers, cash registers, and other devices.
• Ability to read, write, and count accurately to complete documentation.
• Strong written and verbal communication skills.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to successfully complete all required training and certification.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• Non-sedentary role requiring physical and mental stamina to move quickly and safely throughout the store and outdoor areas.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack, dolly, or U-boat).

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.