Assistant Store Manager, Petsense

Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities

• Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
• Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
• Store leader during Store Manager's absence (PTO, LOA, etc.).
• Order live goods and store supplies.
• Train and certify Team Leaders in receiving process.
• Lead and coach store team members on store operations to grow sales and profitability of their stores.
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink.
• Execute assigned basic, promotional, and seasonal merchandising activities.
• Execute to completion Plan-o-gram procedures (merchandising, sets, and resets).
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Ensure cash drawers and vault is reconciled accurately daily.
• Operate cash register/computer supervising cash handling procedures.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price change activities.
• Execute price changes/markdowns.
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Assist Team Members on appropriate application of policies and procedures.
• Assemble merchandise.
• Perform janitorial duties.
• Assist customers with loading purchases.
• Ensure the safety and well-being of live animals.
• Sanitize and maintain holding tanks and care for live animals as required.
• Handle and care for all live animals including their food, bedding and habitat.
• Complete all documentation associated with any of the above job duties.
• May be required to perform other duties as assigned.

Required Qualifications

• Previous retail leadership experience is required.
• Experience with pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver's license.
• A high school diploma or equivalent is preferred, but not required. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred Knowledge, Skills or Abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Ability to read, write, and count accurately.
• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Basic computer skills.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

Physical Requirements

• Ability to frequently lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to successfully complete all required training and certification.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• This position is non-sedentary. It is essential that FAST Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• It is essential to operate all equipment related to your job duties effective, safely, properly, and accurately; and to provide the highest level of customer service.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to successfully complete all required training.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat).