Assistant Store Manager of People and Operations

About the role

The Assistant Store Manager of People Operations supports the store teams in maintaining accurate people data, managing staffing logistics, coordinating new hire orientation and onboarding, supporting training and development, managing talent case work, driving engagement and store environment standards, building and supporting the store people plan, providing visible store leadership support, ensuring compliance and confidentiality, and operating as 'one team'.

Responsibilities

• Maintain Accurate People Data: Ensure associate availability, frontline records, and reporting are consistently up to date in Workday. Support leaders with accurate documentation and reporting for Talent processes.
• Own Frontline Staffing Logistics: Open, manage, and close out job requisitions for frontline roles. Work with Talent Acquisition partners to post openings, welcome candidates, coordinate interviews, support job offer steps, background processes where applicable, I-9 validation, and administration of internal mobility and interim assignment processes.
• Cook up New Hire Orientation and Onboarding: Co-facilitate new hire orientation and ensure new associates receive a thorough introduction to Wayfair, store expectations, and required onboarding steps.
• Support Training and Development Execution: Assign training plans, review LMS reports to ensure timely completion of required learning, and partner with leaders to identify skill gaps and cross training opportunities across the store.
• Manage Tier 1 Talent Case Work and Employee Inquiries: Oversee employee related tickets including accommodations, leaves of absence, complaints, and general Talent questions, ensuring timely follow through and communication.
• Support Talent Management and Performance Practices: Guide leaders through performance reviews, documentation, corrective actions, and conduct matters for frontline associates. Escalate complex or high risk cases to the Talent Business Partner as needed.
• Drive Engagement and Store Environment Standards: Coordinate recognition programs, town halls, cultural awareness activities, and maintain welcoming break room, training room, and communication board spaces. Track associate feedback to inform engagement planning.
• Build and Support the Store People Plan: Partner with the Store Manager and ASMs on development plans for high potential associates, succession planning support, and follow up actions that strengthen internal growth.
• Provide Visible Store Leadership Support: Maintain a leadership presence on the sales floor as needed, support opening and closing routines, and contribute to overall operational success alongside the leadership team.
• Ensure Compliance and Confidentiality: Maintain strict confidentiality, accurate recordkeeping, and consistent application of Talent policies and processes.
• Operate as ‘One Team’: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

Requirements

• Frontline People Leadership Experience: 2+ years of HR generalist or people leadership experience in a frontline workforce environment, retail preferred.
• Employment Practice Knowledge: Working knowledge of US employment law and ability to guide managers through policy aligned practices.
• Talent Systems Familiarity: Experience using Workday or similar HRIS, scheduling systems such as Quinyx, and LMS reporting tools.
• Strong Communication Skills: Clear, confident communication across written, verbal, and digital channels.
• Ability to Influence and Partner: Comfortable advising leaders and collaborating with Talent Business Partners, Talent Acquisition, and store leadership.
• High Trust and Discretion: Proven ability to manage sensitive and confidential information with care.
• Organizational Strength: Skilled at balancing multiple priorities, deadlines, and shifting needs in a fast-paced store environment.
• Engagement and Culture Focus: Passion for creating an inclusive, positive environment through recognition, events, and associate feedback.
• Tech Comfort: Familiar with Google Suite and mobile business tools.
• Schedule Flexibility: Availability to work evenings, weekends, and holidays as business needs require.

Qualifications

• Education: Bachelor's degree preferred.
• Experience: 2+ years of HR generalist or people leadership experience in a frontline workforce environment, retail preferred.

Skills

• HR Generalist or People Leadership Experience
• US Employment Law Knowledge
• Workday or Similar HRIS Experience
• Clear, Confident Communication
• Influence and Collaboration
• Confidentiality and Trust
• Organizational Strength
• Engagement and Culture Focus
• Google Suite and Mobile Business Tools Familiarity
• Schedule Flexibility

Benefits

• Competitive Pay
• Career Growth Opportunities
• Health Benefits from Day One
• Time to Recharge
• 401(k) with Company Match
• Tuition Reimbursement
• Wayfair Employee Discount
• Parental Leave Options