Assistant Store Manager (nomnom Perry & Illinois | Full-Time)

About the role

The opportunity is to join the multi-state team that keeps America moving. nomnom represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats. You'll help members of your community fuel their cars and satisfy their hunger.

Responsibilities

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Work with Safety Team and conduct monthly mandatory meetings and trainings
• Report safety incidents in a timely manner and comply with safety policy, programs and processes
• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service
• Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, etc.)
• Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness
• Motivate, provide feedback, and share employee recognition to improve individual, team and store performance
• Address employee performance and violation issues
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager
• Develop potential employees through coaching and training so they are ready for promotion to the next level
• Provide prompt and courteous customer service, assist customers at the gas pump, and assist in resolving customer issues
• Ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold
• Develop positive and professional relationships with all customers, vendors and contractors
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction
• Promote and ensure a safe, positive public image within the community
• Promote and grow Loyalty Rewards program
• Plan and manage store activities to maximize operating profit
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics
• Monitor merchandise, food movement and competitor offerings to assist in development of store specific product mix and pricing strategies
• Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns
• Manage fuel, merchandise and food inventory to ensure optimum stocking levels
• Prepare and submit daily sales reports accurately and timely, including, invoices and bank deposits
• Safeguard and account for all money received and disbursed
• Organize and maintain all site files, manuals, and other information materials
• Receive merchandise using proper check-in procedures when working with vendors
• Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment
• Aid in maintaining appearance standards of paving, lighting, canopy and other physical structures
• Report facility issues as needed
• Ensure facilities and equipment are in safe working order
• Maintain dispensing and store equipment to ensure clean, sanitary and safe working conditions at all times
• Maintain required signage/decals
• Maintain a professional and supportive image among subordinates and supervisor
• Create, maintain, improve teamwork, and provide training assistance to new associates
• Assist with staffing and schedule labor to meet customer demand while staying within budget

Qualifications

• At least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Previous supervisory experience preferred