Assistant Store Manager (nomnom Illinois | Full-Time)

About the role

The Opportunity: Be part of the multi-state team that keeps America moving. Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats. Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger. Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees, and you'll become part of a team that includes hardworking and creative professionals who love to win. Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.

Primary Job Responsibilities

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Work with Safety Team and conduct monthly mandatory meetings and trainings
• Report safety incidents in a timely manner and comply with safety policy, programs and processes
• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service
• Prepare and submit all employee paperwork accurately and timely (e.g., performance appraisals, performance notices, new hire checklist, etc.)
• Motivate, provide feedback and share employee recognition to improve individual, team and store performance
• Address employee performance and violation issues
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager
• Develop potential employees through coaching and training so they are ready for promotion to the next level
• Carry out all company policies
• Provide prompt and courteous customer service, assist customers at the gas pump, and assist in resolving customer issues
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold
• Develop positive and professional relationships with all customers, vendors and contractors
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Actively solicit customer feedback via consistent personal interaction and engagement
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction
• Promote and ensure a safe, positive public image within the community
• Promote and grow Loyalty Rewards program
• Plan and manager store activities to maximize operating profit
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics
• Monitor merchandise, food movement and competitor offerings to assist in development of store specific product mix and pricing strategies
• Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns
• Manage fuel, merchandise and food inventory to ensure optimum stocking levels
• Control operating expenses, including maintenance, utilities, supplies and inventory loss
• Prepare and submit daily sales reports accurately and timely, including, invoices and bank deposits
• Safeguard and account for all money received and disbursed
• Organize and maintain all site files, manuals, and other information materials
• Receive merchandise using proper check-in procedures when working with vendors
• Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment
• Aid in maintaining appearance standards of paving, lighting, canopy and other physical structures
• Report facility issues as needed
• Maintain dispensing and store equipment to ensure clean, sanitary and safe working conditions at all times
• Maintain required signage/decals
• Assist with staffing and schedule labor to meet customer demand while staying within budget

Qualifications

• At least 19 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Previous supervisory experience preferred