Assistant Store Manager, NoHo
About Away
We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.
We Are Hiring
We are hiring an Assistant Store Manager to lead our NoHo, NYC team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.
What You’ll Do
- Motivate your team to promote best-in-class, exceptional customer service to every person, every time
- Embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your results
- Assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standards
- Coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional development
- Retain and develop a team of retail associates, growing them into our next generation of retail leaders
- Lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations
- Met individual KPI expectations and sales goals, while also supporting overall store success
- Use company tools and tactics to take accountability for the success of the business, assuming responsibility without prompting
- Partner with store management to assist with marketing events and programming at the store
- Partner with store management to support recruiting efforts, including candidate screening, interviewing, and onboarding to build a high-performing team
Who You Are
- Elevated customer service and managerial experience, preferably at a scaling company within the retail industry
- Precise attention to detail and an entrepreneurial mindset
- Proven leader and great collaborator who uses business acumen to effectively drive results
- Foster learning, develop people, and align the team around a path to achieve the company’s vision
- Excellent communicator who uses coaching and feedback to develop team members
- Reliable, effective, and take accountability for the success of the business
- Solution oriented; you are resourceful with commitment to following through
What We Offer
- Salary Range: $60,000.00-$65,000.00 annually (salaried non-exempt)
- Retail Incentive Bonus Plan
- Health insurance offerings
- 401(k) (with a company match!)
- Paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
- Discount codes, product stipends, and giveaways
- Company-sponsored volunteer and charitable opportunities
EEOC Statement
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures.