Assistant Store Manager - Night Operations
About the role
The Night Operations Assistant Store Manager in Training (NOASM-IT) position provides hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The NOASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development.
Responsibilities
Supervise associates in the selling effort and lead the GET culture, setting the example. Drive customer service and associate engagement within the store; ensure customer concerns are resolved effectively and take necessary actions to resolve situations promptly.
Perform opening, closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. Learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
Requirements
Must be 18 years of age or older
Must be legally permitted to work in the United States
Qualifications
Minimum education: Completion of a high school diploma and/or GED
Minimum years of work experience: 3 years
Skills
Action Oriented
Collaborates
Customer Focus
Develops Talent
Drives Results
Resourcefulness
Benefits
Not specified
Pay
Not specified
Schedule
Not specified