Assistant Store Manager/Moorestown

About the role

The Assistant Store Manager leads a team in achieving individual and Store objectives that result in legendary Customer and colleague experience, and achieves established performance goals.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achieves established performance goals.
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity.
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
• Leads and coaches advisory team on advice giving strategies and overall product and services acumen.
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights.
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
• Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization.

Requirements

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Maintains an active registration status with NMLS upon hire.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Maintains an active registration status with NMLS upon hire.

Skills

• Financial Concepts.
• Product and Service Knowledge.
• Business and Process Management Acumen.
• Customer Relationship Management.
• Advisory and Consultative Approach.
• Customer Financial Empowerment.
• Problem Solving and Critical Thinking.
• Collaboration and Teamwork.
• Communication and Interpersonal Skills.
• Decision Making and Risk Management.
• Operational Compliance and Auditing.
• Customer Service and Satisfaction.
• Regulatory and Compliance Awareness.

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$29.75 - $44.50 USD

Schedule

40 hours per week