Assistant Store Manager - Midtown Atlanta

People Leadership & Team Development

• Onboard top talent to build a high-performing team.
• Assist in hourly hiring by conducting interviews, facilitating orientation, and providing hands-on training.
• Develop and coach team members through ongoing training, performance feedback, and mentorship.
• Collaborate with leadership to uphold HR policies and compliance while fostering a positive work environment.
• Lead and manage a team of 3-10 team members per shift, ensuring smooth operations.

Store Operations & Efficiency

• Oversee day-to-day store operations, ensuring everything runs smoothly.
• Lead pre-shift huddles and maintain clear communication through store planning tools.
• Keep the store clean, organized, and operating at peak efficiency.
• Manage shift execution, approve schedules, and ensure proper staffing levels.
• Monitor and optimize ordering, inventory management, and supply chain processes.

Sales & Customer Experience

• Deliver exceptional service standards by coaching and leading the team.
• Champion company initiatives including Local Store Marketing (LSM) efforts to engage the community.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Support the front-line team with greeting customers, taking orders, and ensuring order accuracy.

Profitability & Business Growth

• Manage inventory counts, reporting, and invoice reconciliation to control costs.
• Maintain awareness of store performance metrics (P&L), contributing to monthly profitability goals.
• Ensure efficient delivery operations, optimizing routes and supporting drivers for timely service.
• Execute closing procedures and complete daily paperwork with accuracy and integrity.

What We’re Looking For

• Leadership Experience: 1+ year(s) in food service, hospitality, or retail.
• Sales and Customer Service: Demonstrated success in driving sales and delivering customer service excellence.
• Flexibility: Must have open availability, punctuality, and exceptional attendance.
• High-Volume Experience: Maintain composure and positivity during rush periods.
• Self-Motivation: Proactive with a can-do attitude, willing to take initiative.
• Team Leadership: Excellent communication skills, approachable, and available for staff discussions.
• Problem-Solving: Strong analytical skills and ability to handle complex situations effectively.
• Quick Learner: Adaptable to new procedures and responsibilities.

Sweet Perks

• Cookies on Us – Enjoy up to six dozen free cookies per week.
• Paid Time Off – Recharge, relax, and enjoy well-deserved time off!
• Comprehensive Benefits – Generous contributions toward medical and dental insurance for eligible employees and their families.
• Retail Savings – 401(k) program with company matching after just six months.
• Support When You Need It – Access to our Employee Assistance Program.
• Career Growth – We love promoting from within—some of our original team members from 1999 are now executives!

Physical Requirements

• Must be able to lift, carry, and grasp up to 50 lbs.
• Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc.
• Must be able to ascend/descend stairs while carrying up to 50 lbs.
• Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs.
• Able to occasionally bend, twist, and reach items up to 50 lbs.
• Repetitive motion of the wrists/arms/hands/hands.
• Must be able to manage multiple tasks effectively and safely as lone worker in the store.
• Able to execute all required cleaning procedures for a commercial kitchen environment.
• Able to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment.
• Able to clearly hear and speak over the telephone.