Assistant Store Manager | Mall of America | Bloomington, MN

About the role

You lead a team, in partnership with your Store Manager, that delivers best in class guest experiences, building connections and committing to bold objectives both in-store and in our communities. You provide the highest level of guest experience with a passionate, talented group of product guides. You are responsible for creating a brand experience and developing a team in alignment with the Arc’teryx Vision, Purpose, and Values.

Responsibilities

• Leading a team in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting and leading the training and coaching of a high performing team through the lens of the Arc’teryx Guest Journey and our commitment to best-in-class guest experience
• Leading by example, coaching in the moment, and empowering the team to self-lead through all development plans and training opportunities provided by Arc’teryx and your leadership team
• Identifying and developing a store leadership talent pipeline in partnership with your Store Manager
• Overseeing the entire employee experience from onboarding through offboarding (hiring, training, developing, performance management, and termination)
• Committing to, and delivering on, bold objectives both in store and in the community
• Building brand presence and guest loyalty by upholding our company’s mission and values
• Championing floor leadership and exceptional guest experience by leading from the floor
• Empowering your team to use their best judgement in all guest service matters
• Supporting the Store Manager in all store operations, with areas of focus assigned by the Store Manager in alignment with the needs of the business
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the company mission, drive traffic, and increase community involvement
• Partnering with the Store Manager to evaluate team needs on a quarterly basis to ensure staffing and team development are supporting the business both now and for the future
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the community mission, drive traffic, and increase community involvement.

Requirements

• 2-3 years of leadership and retail management experience
• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
• An entrepreneurial spirit and continuous evolution to achieve great results
• A passion for service and delivering an exceptional experience for guests
• Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control and net profit
• A proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Effectively balance autonomy and collaboration
• A seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for leading is paralleled by your passion for getting outside and living it
• Strong written and verbal communication
• Excellent time management and problem-solving ability
• Efficient with Microsoft suite (Word, Excel, Outlook, Excel, etc)
• Ability to lift up to 30 lbs

Qualifications

• All employees’ availability must reflect the needs of the business, which may change from time to time.
• The Store Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
• Employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Assistant Store Manager Role and Responsibilities document, and you perform the responsibilities of the Product Guide and Lead as needed.

Details

• Hrs: Full Time 40 hours per week (five days a week)
• Compensation: Hourly
• Equal Opportunity

Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through. A reasonable estimate of the pay range is USD$26/hr - USD$36/hr at the time of this posting. The pay range is based on market location and store type. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.