Assistant Store Manager @ MAJE, Santa Clara, CA

About the role

As an Assistant Store Manager, you’ll be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You’ll lead by example, creating a dynamic and welcoming shopping environment where customers feel confident and stylish.

Responsibilities

• Exemplify exceptional client service by acting as the boutique's primary "host."
• Ensure each client receives a personalized and memorable shopping experience.
• Use selling tools effectively to enhance client engagement and satisfaction.
• Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
• Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
• Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
• Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
• Foster a culture of trust, collaboration, and continuous improvement within the team.
• Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
• Support visual merchandising initiatives, ensuring compliance with brand guidelines.
• Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.

Requirements

• 2+ years of prior supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with a natural ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive and motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

• Passion for fashion and a natural ability to engage with clients.
• Experience in a client-focused retail environment.
• Strong communication and interpersonal skills.
• Ability to set and achieve goals.
• Positive and motivating leadership style.
• Flexibility to work evenings, weekends, and holidays.

Skills

• Exceptional customer service skills.
• Effective selling tools and techniques.
• Strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to build and maintain client relationships.
• Leadership and mentoring skills.
• Visual merchandising and brand standards knowledge.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Comprehensive health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off (vacation, sick time, holidays).
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP).
• MAVEN Family Planning.

Pay

CALIFORNIA COMPENSATION RANGE: $26 - $33 USD

Schedule

Flexible schedule to accommodate store operations and client needs.