Assistant Store Manager - Madison Ave

About the role

The Assistant Manager will support the General Manager, NYC in the overall running and operations of the Madison Shop. The role involves achieving and exceeding set financial targets, ensuring exceptional customer service, and managing the shop staff.

Responsibilities

• Liaise and communicate with the Corporate team regarding financial budgets and weekly reports relating to the shop as directed.
• Avoid financial & performance reports are accurately completed and communicated to the rest of the team.
• Ensure the shop complies with the Company’s Health and Safety Policy. This will involve liaison with the Shop Manager, and the Company’s Health and Safety Officer.
• Have an awareness and understanding of the Company’s disciplinary procedures as stated in the Company Handbook.
• Maintain and increase sales throughout the year and achieve set financial & key performance target by maintaining an excellent level of customer service at all times within the shop.
• Act as an ambassador for the brand and shop within the neighborhood and be aware of all relevant events and important periods for the market.
• Support marketing on execution of local marketing initiatives.
• Assist the Shop Manager and ensure in their absence, that the department and shop has the correct levels of stock and that replenishment orders are placed, as required, in close liaison with the Retail Operations team.
• Assist the Shop Manager and ensure in their absence, that the shop is always merchandised to the Company’s desired standard and that, with liaison with the Display & VM Department, the shop displays are changed weekly.
• Effectively manage the shop staff in close liaison with the Shop Manager and HR with all matters relating to recruitment, induction, training, discipline and appraisals.
• Assist the Store Manager with the creation of store schedules and management of payroll by approving time cards on a biweekly basis.
• To ensure that the staff are given relevant product training throughout the year.
• To maintain, in the Shop Manager’s absence, close communication with the Buying Office, Press Office and Retail Office, to ensure that up to date and relevant information is relayed.

Requirements

• Minimum 5+ years' experience in a luxury RTW retail environment in a management position
• Experience working with tailoring for Men's and Women's clothing.
• Ability to manage shop during absence of the Shop Manager in every respect.
• Ability to interpret sales related data and reporting.
• Working knowledge of retail management systems and Microsoft Office.
• Proven track record in delivering excellent customer service, increasing and maintaining sales.
• Excellent grasp of all retail standards & procedures- front and back of house, and stock management.
• Experience in training associates, recruitment, and performance management.
• High level interest in the Paul Smith brand.
• Ability to be an ambassador for Paul Smith.
• Passion for style and fashion and retail in general.
• Self-starter with good planning & organizational skills.
• Able to work flexible hours to meet business demands if required.

Qualifications

• Passionate about Paul Smith brand.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Knowledge of retail operations and customer service best practices.

Skills

• Customer Service
• Financial Management
• Team Leadership
• Health and Safety Compliance
• Microsoft Office Suite
• Retail Management Systems

Benefits

• $90,000 - $100,000 salary + a monthly performance-based bonus.
• A generous Clothing Allowance.
• Discount on Paul Smith goods.
• Medical, dental, and vision insurance plans are available through TriNet for the team member plus their spouse, children, or whole family, with generous employer contribution. Pet Insurance and other ancillary benefits available within our comprehensive package offerings!
• 401k with a 3% match.
• 10 company holidays and generous PTO plan.

Pay

• $90,000 - $100,000 salary

Schedule

• Full-time