Assistant Store Manager (Lynnfield)

About the Role

As the Assistant Store Manager, you are responsible for contributing to the store's performance including talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are motivated, adaptable to change, coachable, and have a passion for the brand. This role is based out of the Seaport location.

Responsibilities

• Support overall store performance and KPIs.
• Serve as a brand ambassador by sharing brand history, demonstrating product knowledge, and educating customers.
• Create effective action plans to maintain or improve performance.
• Build new and repeat business through customer clienteling.
• Support recruiting, onboarding, and developing both internal and external talent.
• Communicate effectively, energizing and encouraging teamwork.
• Lead through collaboration, encouraging idea sharing, accountability, and trust.
• Clearly communicate new initiatives and goals in a timely manner.
• Provide the best customer experience to both purchasing and non‑purchasing customers.
• Lead by example in personal presentation and daily store demeanor.
• Coach the team on return policies while prioritizing overall customer experience.
• Respond professionally and resolution‑oriented to customer complaints and concerns.
• Execute brand visual standards and updates.
• Carry out daily store operations efficiently.
• Schedule team members according to business needs and budget.
• Manage store inventory with high detail and organization per SOPs.
• Lead opening and closing duties.

Ideal Candidate

• Adaptable and able to manage change easily.
• Organized with excellent time‑management skills.
• Skilled at spotting and recruiting talent.
• Motivated and results‑driven.
• Coachable and receptive to feedback.
• Passionate about the Gorjana brand.

Minimum Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lb.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Flexibility to work nights, weekends, and holiday shifts as needed.
• Full‑time availability with open scheduling.

Benefits

• Medical, vision, dental, and life insurance.
• Generous employee discount and product perks program.
• 401(k) with matching program* (waiting period applies).
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.

Pay

Hourly wage starts from $25 – $27 per hour, with commission and bonus opportunities.