Assistant Store Manager - Lehigh Valley Mall, Whitehall, PA

Position Summary

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Essential Duties and Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance with all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with recruitment, selection, training, and development of store personnel.
• Provide feedback to the Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that align store performance with budget.
• Monitor and identify issues related to loss or inconsistencies to achieve shrink goals at or below company plan.
• Monitor and control all aspects of operational compliance, safety, and business standards.
• Support training of all employees in suggested selling and merchandising techniques.
• Ensure company customer service standards are upheld, providing a friendly environment for each customer.
• Assist in the completion of accurate and regular merchandise inventory counts.
• Perform other duties as may be assigned.

Qualifications

• Minimum of one (1) year of retail management experience.

Skills and Knowledge Requirements

• Solid knowledge of business and excellent command of the English language for effective communication with management, associates, and customers.
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
• Ability to think strategically, plan, and organize effectively.
• Exemplary professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
• Results‑driven with critical and creative thinking skills.
• Project management, time management, analytical, and superior organizational skills.
• Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Proven ability to plan, organize, multitask, and set priorities efficiently to respond to changing demands.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores within the assigned district and to travel by car, plane, or train.
• Reliable transportation required.

Physical Requirements

• Must be able to stand for extended periods of time.
• Lift, carry, push, or pull up to 50 lb.
• Ability to work extended hours during critical project phases in a fast‑paced, dynamic environment.

Schedule

• Standard work week not to exceed 40 hours.
• Flexible schedule required, including days, nights, weekends, and holidays.