Assistant Store Manager I Mobile

About the role

Auxiliary Store Manager I (ASM I) is responsible for leading a sales team towards achieving exceptional sales experiences. This role involves aligning the team around strategic goals, managing store performance, and fostering a positive customer experience.

Responsibilities

• Oversee a store with a smaller to moderate volume, managing a team of 2 to 5 sales representatives.
• Translate and communicate performance goals and objectives to the team, setting weekly, monthly, and individual sales goals.
• Manage store revenue to drive acquisition and retention initiatives, monitoring progress and adjusting goals as necessary to meet store targets.
• Provide ongoing training and coaching to sales staff to ensure they meet performance objectives.
• Facilitate weekly sales meetings to align sales associates with corporate initiatives, including customer and product strategies.
• Serve as a point of escalation for complex sales and customer disputes.
• Assess local competitive assortment and pricing trends, escalating discrepancies to leadership.
• Act as the Subject Matter Expert (SME) for all product knowledge and sales tools.
• Aid in hiring, onboarding, developing, and scheduling sales staff.
• Support daily cash reconciliation and weekly store audits.
• Affirm store and sales floor inventory alignment with corporate design strategy.
• Contribute to operational expenses and cost optimization, including workforce management.
• Assist with troubleshooting customer technical problems and sales tool issues.

Qualifications

• High School Diploma/GED with 3 years' experience in a related field (sales, business, and/or management).
• The ideal candidate could have a different combination of education and experience, such as a degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years' experience in a related field.
• Strong interpersonal, verbal, and written communication skills; ability to build relationships and adapt to a diverse customer base.
• Strong business acumen with an understanding of running a successful store.
• Ability to be mobile in store for long periods to assist with customer interactions and product demonstrations.
• Strong organizational and prioritization skills to handle a fast-paced, constantly changing environment.
• Basic computer literacy with an aptitude for learning communication products, services, and accessories.
• Ability to lift 25 - 50 pounds to help manage stock room inventory.

Preferred Qualifications

• 1 year of management or leadership experience, preferably in Wireless, Telecommunications, and/or Retail Sales.
• Previous experience with store operational duties.
• Experience selling Wireless/Mobile products.
• Fluency in Spanish, both written and spoken.

Pay

The hourly rate for this role is in the range of $21.15 - $31.73 per hour. The rate may vary based on factors such as the location of the position and the candidate's experience. Additionally, this role is eligible for an annual incentive/commission target of $11,352.00.

Benefits

• Minimum 16 hours of paid time off every month and 7 paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.