Assistant Store Manager - HR

Responsibilities

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
• Supports the full-cycle recruiting and onboarding process, including posting openings, screening applicants, scheduling interviews, and facilitating new hire orientation
• Maintains accurate and confidential employee records and ensures data integrity across HR systems
• Aids in employee relations matters, escalating concerns to the Store Manager and HQ HR partners as appropriate
• Ensures store compliance with company policies and applicable federal, state, and local employment laws
• Administers timekeeping and supports payroll accuracy, tracking attendance, and time-off requests
• Responds to general employee questions regarding policies, benefits, and procedures
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information
• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell through and markdown cycles
• Maintain in-store marketing elements and accurate presentation of store collateral
• Work with store manager to ensure schedule is reflective of visual set times for product launches
• Work closely with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Experience using HRIS (e.g., Workday, ADP, UKG) and Applicant Tracking Systems (ATS) to manage employee records and the recruiting lifecycle
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Able to deliver excellent customer service while implementing loss prevention practices
• Continually able to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Benefits

• Competitive salary
• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!
• Generous employee discounts!
• The hourly rate for this position is $32. The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.