Assistant Store Manager-Full-Time - South Coast Plaza

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear.

About the role

The Assistant Store Manager will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, you’ll drive sales, deliver an elevated client experience, and uphold operational excellence in a mission-based, tech-forward retail environment.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience, acting as a brand ambassador—embodying brand values, engaging customers, and sharing Reformation’s sustainability story.
• Lead the sales floor with a customer-first mindset to build loyal client relationships.
• Assist customers and monitor team interactions with technology, providing in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in-store.
• Lead and train the team to ensure consistent deliverables, contributing to loss prevention across all areas of the business.
• Assist in the operational execution of the store to achieve revenue targets, including facility maintenance, presentation, and organization.
• Support merchandising presentation and concept standards using retail and product reporting to strategize for customer experience and productivity.
• Provide real-time and weekly feedback on product and sales performance to the Store Manager to influence allocations and business success.
• Ensure the selling floor reflects brand and concept standards at all times, training and developing talent in visual and digital merchandising.
• Assist in managing the day-to-day performance of the retail team, enabling career development and an incredible employee experience.
• Support hiring, training, and development of the store team across all areas of the business.

Requirements

• Minimum of 4 years of retail management experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• Skills to collaborate with cross-functional partners in pursuit of shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation that inspires others.
• Excellent communicator and team player with a passion for people.
• Effective and expedient problem-solver with strong business acumen and keen attention to detail.
• Positive attitude, with the belief that no task is too small or too large.

Schedule

• Available to work a minimum of 40 hours per week.
• Daily open availability across a full 7-day work week.
• Able to work a flexible schedule (days, nights, weekends, and holidays if required to meet business needs).

Pay

The anticipated base salary range for this role is $50,000 - $70,000, depending on relevant experience, skills, qualifications, and internal compensation equity. Total rewards also include benefits, perks, and opportunities for growth.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Competitive paid time off policies, including vacation, sick leave, and company holidays.
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned (sustainable) funds.
• Global collaboration opportunities with teams in LA, NYC, London, and retail locations worldwide.
• Fertility care support through Carrot, including up to a $5,000 USD reimbursement for related expenses after 1 year of employment.
• Yearly donations to community efforts aligned with employee values.
• Clothing discount, culture events (like annual Ref Values week), and Volunteer Time Off.