Assistant Store Manager, Full-Time - Short Hills

About the role

The Assistant Store Manager plays a pivotal role in driving the success of a Reformation store. They are responsible for leading and executing all efforts to achieve individual store goals, ensuring a high level of customer satisfaction, and maintaining the highest standards of operational efficiency.

Responsibilities

• Measure and monitor sales performance and take action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience, acting as a brand ambassador and sharing the stories of Reformation with a focus on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
• Aid customers and monitor client interactions with the team and technology, providing in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store.
• Lead and train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations, and own training for the store team.
• Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Aid in hiring, training, and development of the store team across all areas of the business.
• Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.

Requirements

• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career that inspires others.
• Excellent communicator and team player with a passion for people.
• Effective and expedient problem-solver, strong business acumen with a keen attention to detail.
• Positive attitude and feels there is no task too small and no task too large.

Qualifications

• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• Collaborate with cross-functional partners in the pursuit of shared business outcomes.

Skills

• Customer Service
• Team Leadership
• Inventory Management
• Operational Efficiency
• Sustainability Awareness

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds
• Fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Access to culture events like Ref Values week and Volunteer Time Off
• Opportunities for growth and professional development

Pay

The anticipated base salary range for this role is $50,000 - $70,000, depending on a variety of factors including relevant experience, skills, qualifications, and internal compensation equity. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs.

Schedule

Able to work a minimum of 40 hours per week, with daily open availability across a full 7-day work week and flexibility to work days, nights, weekends, and holidays as required to meet the needs of the business.