Assistant Store Manager (Full-time) - Pensacola, FL

About the Role

The Assistant Manager supports the Store Manager in overseeing store operations and administrative duties, ensuring the store meets its goals. This role requires in-depth knowledge of all store departments, adherence to company policies, and a passion for delivering outstanding customer service. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

Responsibilities

• Assist the Store Manager in controlling store assets and establishing action plans for departmental and store-wide responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the Store Manager’s absence.
• Consult with the Store Manager on personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to complete departmental responsibilities and standards.
• Keep the Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service standards.
• Perform general administrative duties and train in Store Manager responsibilities.
• Deliver extraordinary customer service, including assisting customers during peak periods.
• Promote and sell merchandise and services offered by Hibbett | City Gear.
• Uphold all company policies, procedures, and standards as outlined in operational manuals.
• Protect company assets by ensuring accuracy and effectiveness of internal control procedures and reporting potential fraud risks.

Supervisory Responsibilities

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory duties, including interviewing, training, planning, assigning work, and resolving problems in accordance with company policies and applicable laws.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage a team to meet overall goals and profitability targets.
• Self-starter with initiative to take on important tasks without direct supervision.
• Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
• Team-player with a passion for outstanding customer service and selling merchandise.

Pay

$16.50 per hour.