Assistant Store Manager (Full-time) - Altamonte Springs, FL

About the Role

The Assistant Manager supports the Store Manager in overseeing store operations and administrative duties, ensuring the store meets its goals. This role requires in-depth knowledge of all product areas and departments, adherence to company policies and standards, and a commitment to outstanding customer service. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

Responsibilities

• Assist the Store Manager in controlling store assets and establishing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the Store Manager’s absence.
• Consult with the Store Manager to accomplish departmental and store-wide goals, including inventory management, sales tracking, and expense monitoring to ensure profitability.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across all departments.
• Direct staff to ensure departmental responsibilities and standards are met.
• Keep the Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service standards.
• Perform general administrative duties and train in Store Manager responsibilities.
• Deliver extraordinary customer service, including assisting customers during peak periods.
• Promote and sell services and merchandise.
• Uphold all company policies, procedures, and standards as outlined in operational and visual manuals.
• Protect company assets by ensuring accuracy of internal control procedures and reporting potential fraud risks.

Supervisory Responsibilities

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory duties in accordance with company policies and applicable laws, including interviewing, training, planning, assigning work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage a team to meet overall goals and profitability targets.
• Self-starter with initiative to take on important tasks without direct supervision.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and precisely.
• Team-player passionate about outstanding customer service and selling merchandise.

Pay

Hourly rate: $18.00