Assistant Store Manager FT

About the role

The Assistant Store Manager position at Lids Sports Group is a high-stakes role where you'll be responsible for managing a retail store, fostering a positive team environment, and providing exceptional customer service. You'll act as the manager on duty when the Store Manager is not available, handle employee scheduling, and ensure the store runs smoothly.

Responsibilities

• Act as Manager on Duty for any employee scheduling issues, customer complaints, etc. when the Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when the Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
• Schedule and staff the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Aid in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Execute Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
• Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Open and close the store as required following the procedures per the Operations P&P Manual.
• Protect Company assets within guidelines of LIDS Retail policies.
• Absorb and follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
• Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Qualifications

• High school diploma or equivalent plus one year relative experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Skills

• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Benefits

• Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).

Pay

• Exact compensation may vary based on skills, experience, and location.

Schedule

• FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount.