Assistant Store Manager - Famous Footwear

About the role

You are passionate about providing the best shoe store experience for the whole family through customer engagement. You act in the role of the store leader in the absence of the Store Manager, developing your ability to motivate a team to achieve sales targets and growth goals.

Responsibilities

• Inspire the Customer Connection: Foster a culture of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both.
• Champion Talent Discovery: Seek out and network with exceptional external talent, knowing that each hire has the potential to elevate the store’s sales growth.
• Ace Retail Operations & Support: Know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker. Support staffing levels set by the Store Manager considering Associate availability, peak days, and seasonal hiring needs.
• Leverage Insights to Deliver Results: Take accountability for your goals and their impact on your location’s overall performance, driving sales with purpose and determination to achieve goals.
• Be a Culture Builder: Support a work and team environment where diversity and inclusivity are valued as our team superpower, ensuring each associate feels included and respected.
• Be the Store Manager’s Right Hand: Step into their shoes when they are away, further developing and refining your already strong people leadership and store management skillset.

Requirements

• Has a High School Diploma/GED.
• At least 1 year of sales experience (retail sales preferred).
• Demonstrates experience in interviewing, hiring, and training people.
• Exhibits an ability to lead, manage, motivate, and communicate positively with store Associates at all levels.
• Displays ability to train, coach and develop Associates to provide an engaging customer experience and execute operational tasks.
• Exercises independent judgment and discretion partnering with Store Sales Manager, as needed.
• Demonstrates strong cognitive skills, including problem solving analysis, decision making, and financial and quantitative analysis.
• Has advanced working knowledge of general retail practices and procedures.
• Works a flexible schedule to meet the needs of the business, including holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Qualifications

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to be mobile on the sales floor for extended periods of time.

Skills

• Strong interpersonal and communication skills.
• Leadership and motivational skills.
• Customer service orientation.
• Problem-solving and decision-making abilities.
• Training and development skills.
• Basic computer skills.

Benefits

• Paid Time Off (PTO).
• Health benefits.
• Retail discounts.
• Career development and learning opportunities.
• Relaxed dress code.
• Employee Assistance Programs (EAP).
• Retirement savings plan.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.