Assistant Store Manager - Famous Footwear
About the role
You are passionate about providing the best shoe store experience for the whole family through customer engagement. You act in the role of the store leader in the absence of the Store Manager, developing your ability to motivate a team to achieve sales targets and growth goals.
Responsibilities
Inspire the Customer Connection: Foster a culture of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both. Infuse coaching moments for the selling behaviors behind our Customer Connection.
Champion Talent Discovery: Seek out and network with exceptional external talent, knowing that each hire has the potential to elevate the store’s sales growth. Collaborate with the Store Manager to interview and hire individuals passionate about creating top-notch customer experiences driven by attentiveness to service and determination to sell.
Ace Retail Operations & Support: Know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker. Support staffing levels set by the Store Manager considering Associate availability, peak days, and seasonal hiring needs.
Leverage Insights to Deliver Results: Take accountability for your goals and their impact on your location’s overall performance. Drive sales with purpose and determination to achieve goals and, in partnership with the Store Manager, apply insights and observations to continually improve results.
Be a Culture Builder: Support a work and team environment where diversity and inclusivity are valued as our team superpower, ensuring each associate feels included and respected. Maintain and encourage a positive and proactive mindset, even in the face of challenges.
Be our Store Manager’s Right Hand: Step into their shoes when they are away, further developing and refining your already strong people leadership and store management skillset. Ensure compliance of all company programs through training, ongoing development, and consistent inspection and follow-up.
Requirements
Has a High School Diploma/GED.
At least 1 year of sales experience (retail sales preferred).
Demonstrates experience in interviewing, hiring, and training people.
Exhibits an ability to lead, manage, motivate, and communicate positively with store Associates at all levels.
Displays ability to train, coach and develop Associates to provide an engaging customer experience and execute operational tasks.
Exercises independent judgment and discretion partnering with Store Sales Manager, as needed.
Demonstrates strong cognitive skills, including problem solving analysis, decision making, and financial and quantitative analysis.
Has advanced working knowledge of general retail practices and procedures.
Works a flexible schedule to meet the needs of the business, including holidays, nights, weekends, and extended hours.
Has basic computer skills.
Qualifications
Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Ability to be mobile on the sales floor for extended periods of time.
Skills
Advanced understanding of the general retail practices and procedures.
Experience as a team leader, bringing the energy and enthusiasm needed to lead, motivate and communicate effectively with associates to achieve goals together.
Negotiable experience in interviewing, hiring, and training teams, showcasing a knack for identifying and nurturing talent.
Experience in mentoring and training associates on both selling techniques and operational processes, ensuring a well-rounded and high-performing team.
Ability to work a flexible schedule includes holidays, nights, weekends, and extended hours.
Benefits
Shoe Discounts
Career Development and Learning Opportunities
Relaxed Dress Code & Small Team Environment
Daily Access to Pay
Employee Assistance Programs
Paid Time Off (PTO)
Health Insurance
Retail Retirement Plan