Assistant Store Manager - Famous Footwear

About the role

As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role of the store leader in the absence of the Store Manager. You are a people leader, developing your ability to motivate a team to achieve sales targets and growth goals. Through personal demonstration, training, and development, you support an in-store culture where customers say, “I’ll take it” and are loyal to your store, our brands, and our company. You are enthusiastic about the product and presentation of your store, staying up to date on trends, and supporting the education of the store team to do the same. Most importantly, you LOVE shoes, and regardless of your style, you help every person who enters your store experience a little bit of that Famous Feeling.

Responsibilities

• Inspire the Customer Connection: Inspire associates with integrity and drive, fostering a culture of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both. Infuse coaching moments for the selling behaviors behind our Customer Connection.
• Champion Talent Discovery: Be enthusiastic and proactive about seeking out and networking with exceptional external talent, knowing that each hire has the potential to elevate the store’s sales growth. Collaborate with the Store Manager to interview and hire individuals passionate about creating top-notch customer experiences driven by attentiveness to service and determination to sell.
• Ace Retail Operations & Support Staffing Levels: Know retail operational fundamentals and ensure the store runs smoothly — from pricing to shipping processing and inventory. Leverage store standards as the framework of success to keep famous styles easily shoppable. Support staffing levels set by the Store Manager considering associate availability, peak days, and seasonal hiring needs.
• Leverage Insights to Deliver Results: Take accountability for goals and their impact on the location’s overall performance. Drive sales with purpose and determination to achieve goals and, in partnership with the Store Manager, apply insights and observations to continually improve results.
• Be a Culture Builder: Support a work and team environment where diversity and inclusivity are valued as a team superpower, ensuring each associate feels included and respected. Maintain and encourage a positive and proactive mindset, lead by example, and uplift and support others to increase retention and improve associate effort and performance.
• Be our Store Manager’s Right Hand: When the Store Manager is away, step into their shoes, further developing and refining people leadership and store management skillset. Maintain high standards, ensure compliance of all company programs through training, ongoing development, and consistent inspection and follow-up. Accurately assess strengths and opportunities of the team to develop internal talent in partnership with the Store Manager.

Essential functions

Other responsibilities may be performed as needed to ensure the needs of the business are met.

Benefits

• Shoe Discounts: 30% Associate Discount across Caleres's retail stores — Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Career Development and Learning Opportunities: Education assistance of up to $7,500 per year for full-time associates and opportunities to grow careers at corporate offices.
• Relaxed Dress Code & Small Team Environment: Supportive, hands-on setting with a relaxed dress code policy.
• Daily Access to Pay: Get paid as you earn (without fees) with Dayforce Wallet.
• Ease of Transferring Locations: Over 850 store locations for easy transfer.
• Employee Assistance Programs: 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources, and more, via online and phone.
• Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. Details available at www.yourcaleres.com.

Qualifications

• High School Diploma or GED.
• At least 1 year of sales experience (retail sales preferred).
• Experience in interviewing, hiring, and training people.
• Ability to lead, manage, motivate, and communicate positively with store associates at all levels.
• Ability to train, coach, and develop associates to provide an engaging customer experience and execute operational tasks.
• Exercises independent judgment and discretion partnering with Store Sales Manager as needed.
• Strong cognitive skills, including problem-solving analysis, decision-making, and financial and quantitative analysis.
• Advanced working knowledge of general retail practices and procedures.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, weekends, and extended hours.
• Basic computer skills.

Physical requirements

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Ability to be mobile on the sales floor for extended periods of time.