Assistant Store Manager - Famous Footwear
About the role
You are passionate about providing the best shoe store experience for the whole family through customer engagement. You act in the role of the store leader in the absence of the Store Manager.
Responsibilities
Inspire the Customer Connection: Foster a culture of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both.
Champion Talent Discovery: Seek out and network with exceptional external talent, knowing that each hire has the potential to elevate the store’s sales growth.
Ace Retail Operations & Support: Know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker. Support staffing levels set by the Store Manager considering Associate availability, peak days, and seasonal hiring needs.
Leverage Insights to Deliver Results: Take accountability for your goals and their impact on your location’s overall performance, driving sales with purpose and determination to achieve goals.
Be a Culture Builder: Support a work and team environment where diversity and inclusivity are valued as our team superpower, ensuring each associate feels included and respected.
Be our Store Manager’s Right Hand: Step into their shoes, further developing and refining your already strong people leadership and store management skillset.
Requirements
Has a High School Diploma/GED.
At least 1 year of sales experience (retail sales preferred).
Demonstrates experience in interviewing, hiring, and training people.
Exhibits an ability to lead, manage, motivate, and communicate positively with store Associates at all levels.
Displays ability to train, coach and develop Associates to provide an engaging customer experience and execute operational tasks.
Exercises independent judgment and discretion partnering with Store Sales Manager, as needed.
Demonstrates strong cognitive skills, including problem solving analysis, decision making, and financial and quantitative analysis.
Has advanced working knowledge of general retail practices and procedures.
Experienced as a team leader, bringing the energy and enthusiasm needed to lead, motivate and communicate effectively with associates to achieve goals together.
Brings valuable experience in interviewing, hiring, and training teams, showcasing a knack for identifying and nurturing talent.
Excels in mentoring and training associates on both selling techniques and operational processes, ensuring a well-rounded and high-performing team.
Ability to work a flexible schedule includes holidays, nights, weekends, and extended hours.