Assistant Store Manager - Falcon Retail Store

Pay: $58,180.00 annually. Open availability required.

About the role

If you’re an experienced manager from retail, hospitality, or production—and you’ve led teams of 20–30 people—the Assistant Store Manager role at Goodwill could be your next great opportunity. We’re looking for strong operators with solid customer service, financial, and team-development skills who are energized by goals and community impact. In this high-visibility role, you’ll receive immediate training and play a key part in driving store performance. This is a hands-on leadership position, not entry level—perfect for someone who blends business savvy with genuine people leadership. Join Goodwill of Colorado—where your leadership changes lives.

Responsibilities

• Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
• Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.
• Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards. May be the Safety Representative for the retail store on the operations and sales safety sub-committee.
• Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.
• Maintain a strong knowledge of the point-of-sale (POS) system.
• Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
• Oversee daily operations of all retail store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
• Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department.
• Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
• Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
• Ability to be on call for alarm notifications after hours.
• As a Bench Store Assistant Manager, provide coverage for unexpected or planned absences, facilitate growth and training for team members, collaborate with other management personnel to enhance store performance, and contribute to business development initiatives.

Requirements

• High School diploma or equivalent is required; some college is preferred.
• At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Organizational skills to manage multiple projects, people, and retail store functions.
• Ability to work within a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
• Ability to create, review and understand statistical information to increase the success of the retail store.
• Ability to understand, analyze and scrutinize financial statements.
• Ability to adapt, adjust, and mold to changing circumstances.
• Ability to make difficult choices and be accountable for overall retail store performance.
• Ability to train, develop, and recognize talent and leadership.
• Empower your team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• Ability to communicate upwards, downwards, and lateral in an effective manner.
• Interest and empathy for people with disabilities and disadvantages.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to move to other stores within their assigned region depending on business needs.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
• Expected to report to work on time at any given location within the assigned region (whether a permanent or temporary assignment); responsible for reporting to the Goodwill of Colorado administrative offices when assigned for trainings, meetings, etc.
• Preferred ability to drive for company business. Must meet auto vehicle insurance carrier requirements:
  • 21 years of age (not engaged in passenger transportation), 25 – 70 years of age for all passenger transportation services, 25 years of age for CDL.
  • Undergo a Motor Vehicle Record (MVR) check and background check; disclose all moving traffic violations or vehicle crashes (within the last five (5) years).
  • Must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
  • If using a personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Benefits

• Eligible for Daily Pay: Work today, get paid today through DailyPay.
• Full-Time employees in Retail and Sales/Operations Divisions are eligible for:
  • Medical, Dental, Vision insurance
  • Short Term Disability, Life/Accidental Death and Dismemberment insurance
  • Flexible Spending Accounts
  • Long Term Disability
  • Several voluntary supplemental benefit offerings
  • Paid time off: vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
• Pre-tax or post-tax (Roth) contributions to our retirement plan (must be 18 years of age to participate).
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting:
  • Heavy: 45 lbs & over - Occasionally
  • Moderate: 15-44 lbs - Occasionally
  • Light: 14 lbs & under - Frequently
• Carrying:
  • Heavy: 45 lbs & over - Occasionally
  • Moderate: 15-44 lbs - Occasionally
  • Light: 14 lbs & under - Frequently
• Pushing/Pulling - Frequently
• Reaching:
  • Above Shoulder - Occasionally
  • At Shoulder - Frequently
  • Below Shoulder - Occasionally
• Twisting - Occasionally
• Bending - Occasionally
• Kneeling/Crawling - Occasionally
• Squatting - Occasionally
• Climbing:
  • Use of legs only (stairs) - Occasionally
  • Use of arms & legs (ladders) - Occasionally
• Hearing - Continuously
• Vision:
  • Visual, close - Frequently
  • Visual, distant - Occasionally
  • Visual, depth perception - Frequently
• Hands/Fingers:
  • Simple grasping - Frequently
  • Fine Manipulation - Continuously
  • Repetitive Movements - Continuously
• Walking - Frequently
• Standing - Frequently
• Sitting - Frequently
• Speaking - Continuously