Assistant Store Manager - Country Club Plaza, Kansas City, MO

Functions & Responsibilities

• Generate Sales: Supports store to meet and exceed store financial goals. Measures and develops crew performance goals to increase profitability. Actively looks for opportunities to drive additional sales and traffic. Sources and supports In-Store and Headquarters-driven events. Supports and communicates Headquarters initiatives.
• Customer Experience: Personally exemplifies Shep and Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party.” Develops customers into repeat shoppers through information gathering, customer follow-up, and email capture. Educates crew and customers regarding product information and brand initiatives. Ensures store practices and procedures support a positive customer experience (holds and store-specific services). Collects and encourages crew to solicit customer feedback to better product and store environment.
• Crew Development: Maintains welcoming, fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws. Creates schedules to support an engaging customer service environment. Develops and educates crew members. Creates and supports manager and crew meetings and team-building exercises. Recognizes and rewards crew performance. Builds an environment that fosters open and respectful communication with crew and Headquarters partners. Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking. Assists Captain (Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores.
• Operations: Supports store compliance with operational standards, expectations, and federal law. Supports crew in planning and executing direction in a timely manner. Evaluates store operations for opportunities to enhance efficiency, productivity, and profitability. Maintains efficient merchandise controls. Develops loss prevention awareness among all crew members. Supports store to consistently meet payroll expectations. Exercises prudence regarding personal/team expenses and supply management.
• Merchandising: Supports store merchandising to reflect current Compass, brand initiatives, and local customer needs. Actively looks for replenishment opportunities through restocking and Headquarters partnership. Audits store cleanliness, folding, and visual standards. Supports management team to make merchandise moves based on sell-through and customer feedback to drive business.

Requirements

• 9+ months as Assistant Manager in similar volume-type business
• One to two years retail experience
• Strong interpersonal communication and customer service skills
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Proven success in staff development and mentorship
• Commitment to career growth of self and others
• Team-focused, confident, and professional
• Smart, intelligent, fun, goal-oriented, and driven by integrity
• Strong verbal and written skills
• Able to perform effective selling techniques to achieve sales and repeat business
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Able to work a flexible schedule including holidays, overnight shifts, and weekends
• Able to actively supervise the sales floor
• A passion for making people happy
• A belief in leading by example and exuding a leadership as service mentality
• Excited to recruit, train, motivate, and inspire as a large part of your daily responsibilities to your team
• Excellent organizational skills
• Accuracy and attention to detail
• Able to effectively receive and communicate feedback
• Proactive and experienced in networking
• A passion for the Vineyard Vines brand