Assistant Store Manager - Costa Mesa
About the role
Maison Polène is a French leather goods brand founded in 2016, known for its artisanal craftsmanship and organic designs inspired by nature. In 2026, the company is expanding and seeks to build a strong, expert team to drive excellence across all levels. The South Coast Plaza boutique is looking for an Assistant Store Manager to support the Store Manager in leading the boutique, ensuring exceptional customer experiences and driving commercial performance.
Responsibilities
Support the Store Manager in driving sales performance and achieving store revenue targets.
Represent Polène’s excellence and promote the brand’s products and craftsmanship on the sales floor.
Deliver and maintain an exceptional customer experience that reflects Polène’s luxury standards.
Identify opportunities to grow the client base and enhance in-store engagement.
Assist in implementing CRM best practices to strengthen customer loyalty.
Requirements
Minimum 3–5 years of retail leadership experience, preferably with a luxury brand.
Strong leadership and team management skills.
Demonstrated abilities in sales performance management and client development.
Passion for delivering elevated customer experiences.
Excellent organizational and communication skills.
Fluency in English; additional language skills are a plus.
Proficiency in Microsoft Office and Google Workspace.
Qualifications
Fluent in English; additional language skills are a plus.
Competitive salary range $66,500–$72,800, plus bonus incentive.
Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
Dental & vision insurance with employer contributions.
401(k) plan.
Monthly + quarterly performance bonuses.
Paid Time Off, including vacation and sick time.
Employee discount on our full range of leather goods and jewelry.
Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
Opportunities for growth within our expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
Skills
Leadership and team management skills.
Customer service and client development.
Sales performance management.
Exceptional organizational and communication skills.
Fluency in English; additional language skills are a plus.
Microsoft Office and Google Workspace proficiency.
Benefits
Monthly ICHRA medical stipend.
Dental & vision insurance with employer contributions.
401(k) plan.
Monthly + quarterly performance bonuses.
Paid Time Off, including vacation and sick time.
Employee discount on our full range of leather goods and jewelry.
Complimentary ClassPass membership.
Opportunities for growth within our expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.