Assistant Store Manager CosmoProf 09146

About the role

Cosmo Prof is seeking an Assistant Manager to join our team. This role is responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards.

Responsibilities

• 30% Brand: Supervise and support the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and concerns. Analyze store trends and anticipate customer demands.

• 30% People: Engage, train, and develop your teams to achieve positive results. Recruit and build a strong network of external candidates to fill positions when required. Identify strengths and opportunities for each associate and address them through coaching or counseling. Hold team accountable to Company policies and expectations. Maintain positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Build strong relationships with Store Manager peers. Maintain consistent and timely communication with AM/DM. Foster an environment of diversity, inclusion, and belonging.

• 30% Operations: Ensure execution of all company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manage inventory through ordering and shipment processing. Manage payroll hours to meet business needs and schedule appropriately. Ensure correct store opening and closing procedures. Follow through on Company directives, assignments, and projects.

• 10% Safety/Loss Prevention: Ensure the store environment is safe at all times for associates and customers. Protect company assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Analyze and utilize available reporting, tools, and technology. Ensure stores are compliant with HAZMAT training and execution.

Requirements

• High School Diploma or equivalent

• Must be 18 years of age or older

• Minimum 3+ years retail sales/customer service experience preferred

• At least 1+ year(s) prior management experience preferred

• Ability to lead or support a team of associates to meet business objectives

• Can effectively communicate with team and management

• Must have scheduling availability to meet the needs of the business

• Cosmetology license desirable, but not required

Competencies

• Passionate Learner

• Desire to grow and learn

• Able to adjust to multiple demands and respond to new circumstances and ambiguous situations

• Able to build competent, diverse teams by hiring, developing, motivating, and coaching talent

• Able to express information in a candid, straightforward way, creating an engaging and inviting, open environment

• Able to develop and engage with all associates, at all levels, and across different functions/segments within the Company

• Able to understand the importance of inclusion

• Able to understand and work to meet the needs of external and internal customers

• Able to drive and deliver plans, hold self and team accountable to a high standard to deliver objectives

• Able to lead and motivate team and demonstrate GRIT with a determination to succeed

• Able to demonstrate vision and broad perspective to drive business performance

• Able to execute and adapt plans, follow through on commitments, and keep up with the pace of the business

• Able to innovate

• Able to analyze information and objectively evaluate alternatives to make sound decisions

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes.
• The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
• May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.
• The work area is adequately lighted, heated, and ventilated.

About Us

Cosmo Prof is a leader in wholesale and retail distribution of beauty supplies. Built with a purpose to provide customers with access to high-quality professional beauty products and exceptional customer service, our Company finds beauty in diversity. Our inclusivity and self-expression fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!