Assistant Store Manager CosmoProf 08755

About the role

Cosmo Prof is seeking an Assistant Manager to join our team. This role is responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards.

Responsibilities

• Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.

• Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns.

• Analyzes store trends and can anticipate customer demands.

• Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.

• Identifies strengths as well as opportunities for each associate and addresses them through coaching or counseling. Holds team accountable to Company policies and expectations.

• Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers.

• Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.

• Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).

• Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly.

• Timely and accurate follow through with Company directives, assignments projects.

• Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.

• Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent

• Must be 18 years of age or older

• Minimum 3+ years retail sales/customer service experience preferred

• At least 1+ year(s) prior management experience preferred

• Ability to lead or support a team of associates to meet business objectives

• Can effectively communicate with team and management

• Must have scheduling availability to meet the needs of the business

• Cosmetology license desirable, but not required

Competencies

• Passionate Learner

• Desire to grow and learn

• Able to adjust to multiple demands and effectively respond to new circumstances and ambiguous situations

• Able to build competent, diverse teams by hiring, developing, motivating and coaching talent and preparing for future success

• Able to express information in a candid, straight forward way, creating an engaging and inviting, open environment

• Able to develop and engage with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion

• Able to understand and work to meet the needs of external and internal customers

• Able to drive and deliver plans, hold self and team accountable to a high standard to deliver objectives. Lead and motivate team and demonstrate GRIT with a determination to succeed

• Able to demonstrate vision and broad perspective to drive business performance

• Able to execute and adapt plans, follow through on commitments and keep up with the pace of the business. Not afraid to innovate

• Able to analyze information and objectively evaluate alternatives to make sound decisions

Company Information

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!