Assistant Store Manager [Charlotte, NC]

Reporting directly to the Store Manager in Charlotte, NC, this non-exempt role supports daily operations, drives sales, and delivers an exceptional customer experience while fostering a positive and collaborative work environment.

About Us

Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget. Founded in 2008 as a woman-owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 18 months. Our proven concept resonates with brides wherever we operate, and we’re now embracing the opportunities and challenges of scaling a high-growth business. Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career-minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride.

Our Core Values

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

Responsibilities

• Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager.
• Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic.
• Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager.
• Provides real-time coaching to team members and serves as a witness during corrective actions.
• Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues.
• Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team.
• Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep.
• Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager.

Requirements

External Qualifications:

• Must be 18 years of age or older.
• 1+ year of customer service and sales experience, preferably in retail or soft-lines.
• 1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered.
• 2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities.
• Availability to work full shifts on Saturdays and Sundays.
• Proficient in reading, writing, and verbal English to effectively interact with clients and team members.
• Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment.
• Ability to lift up to 35 lbs and stand for extended periods.
• Proficiency in POS systems and Microsoft Office.
• Reliable transportation and punctuality.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong interpersonal skills and ability to respond professionally to clients and team members.
• Maintain professionalism and composure under stress.
• Effective communication and teamwork in high-pressure situations.
• Successfully complete a background check.

Internal Qualifications:

• Has ALL qualifications of a Bridal Stylist.
• Successfully complete a background check.
• Interview process will be required.
• Stylist or Senior Stylist for 1.5+ years OR meets ALL external qualifications.
• PI Match of at least 50% OR pre-approval from Leadership.
• People Analyzers completed have been rated at an averaged number of 4.3 or higher (Core Values + GWC) for the past year + cannot have a corrective action served within 6 months.
• Masters Sales Process experiences 1-9 including an average checkride score of 4.5 or higher within the past 6 months.
• Has proven experience in increasing AOV by maintaining an average accessory % of sales at 15% or higher and selling Preservation Kits on average to 10% of brides in the past 6 months.
• Has had 90% follow-up completion for the past 6 months.

Preferred Qualifications

• Experience in bridal or luxury retail.
• Familiarity with Apple/macOS systems.
• Success in commission-based sales environments.

Key Success Indicators For This Role

• Works seamlessly with team members to achieve sales goals, setting the example for teamwork and cooperation.
• Goal-oriented, with a focus on delivering exceptional customer experiences.
• Naturally leads, motivates, and develops a high-performing team, fostering continuous improvement.
• Holds self and others to high standards, with a strong belief in “inspect what you expect.”
• Anticipates needs, identifies opportunities, and maintains impeccable accuracy in all aspects of the role.
• Consistently punctual, dependable, and flexible in adjusting priorities to meet business needs.
• Embraces a “we over me” mentality, prioritizing the success of the team above individual recognition.
• Excels at managing multiple priorities while staying organized and responsive to shifting tasks.
• Welcomes and quickly applies feedback to improve performance.
• Communicates confidently about designers, garment fit, and construction details.
• Handles challenges with composure, seeks manager support when needed, and de-escalates customer issues effectively.
• Processes inventory accurately and supports operational processes to prevent errors.
• Maintains a positive workplace culture by avoiding drama and disengaging when prompted to do so.
• Understands and consistently follows both sales and operational processes.

Schedule

40 hours per week — 3 weekdays + open availability on Saturdays and Sundays. Unlike traditional retail, we don’t require early mornings or late nights, and we’re proud to be closed on major holidays.

Pay

Hourly compensation: $21-22/hour + competitive bonus structure with store performance incentives. Total potential earnings can reach up to $28-$36 an hour.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• Short Term Disability
• Birthdays Paid Time Off
• 401(k)
• 401(k) Matching
• Employee Assistance Program
• Employee Discount
• Nectar Reward Subscription
• Calm Subscription
• Paid Training
• Travel Reimbursement