Assistant Store Manager - Central Valley, NY

About the role

As Assistant Manager you will effectively support the Store Manager in the overall running and operations of the Woodbury Commons Shop in Central Valley, NY. This role will help to achieve and exceed set financial targets and is responsible for ensuring exceptional customer service levels are consistent through driving a focused and knowledgeable team.

Responsibilities

• Liaise and communicate with the Corporate team regarding financial budgets and weekly reports relating to the shop as directed.
• Ensure weekly financial & performance reports are accurately completed and communicated to the rest of the team.
• Ensure that the shop complies with the Company’s Health and Safety Policy, involving liaison with the Shop Manager and the Company’s Health and Safety Officer.
• Maintain awareness and understanding of the Company’s disciplinary procedures as stated in the Company Handbook.
• Maintain and increase sales throughout the year, achieving set financial & key performance targets by maintaining an excellent level of customer service at all times.
• Act as an ambassador for the brand and shop within the neighborhood, being aware of all relevant events and important periods for the market.
• Support marketing on execution of local marketing initiatives.
• Assist the Shop Manager to ensure, in their absence, that the department and shop has the correct levels of stock and that replenishment orders are placed as required, in close liaison with the Retail Operations team.
• Assist the Shop Manager to ensure, in their absence, that the shop is always merchandised to the Company’s desired standard and that shop displays are changed weekly in liaison with the Display & VM Department.
• Effectively manage the shop staff in close liaison with the Shop Manager and HR on all matters relating to recruitment, induction, training, discipline, and appraisals.
• Assist the Store Manager with the creation of store schedules and management of payroll by approving time cards on a biweekly basis.
• Ensure that staff are given relevant product training throughout the year.
• Maintain close communication with the Buying Office, Press Office, and Retail Office in the Shop Manager’s absence to ensure up-to-date and relevant information is relayed.

Requirements

• Minimum 5+ years' experience in a luxury RTW retail environment in a management position.
• Experience working with tailoring for Men's and Women's clothing.
• Ability to manage the shop during the absence of the Shop Manager in every respect.
• Ability to interpret sales-related data and reporting.
• Working knowledge of retail management systems and Microsoft Office.
• Proven track record in delivering excellent customer service, increasing and maintaining sales.
• Excellent grasp of all retail standards & procedures—front and back of house, and stock management.
• Experience in training associates, recruitment, and performance management.
• High-level interest in the Paul Smith brand and ability to be an ambassador for Paul Smith.
• Passion for style, fashion, and retail in general.
• Ability to motivate the team; self-motivated & enthusiastic.
• Self-starter with good planning & organizational skills.
• Able to work flexible hours to meet business demands if required.

About Paul Smith

Paul Smith is one of Britain’s leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability, and passion. These values shape every aspect of the brand, whether it’s a shirt, a shop, or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

Benefits

• $30 - $32 hourly base salary + a monthly performance-based bonus.
• Generous clothing allowance.
• Discretionary discount on Paul Smith goods.
• Medical, dental, and vision insurance plans available for the team member plus their spouse, children, or whole family, with generous employer contribution.
• Pet insurance and other ancillary benefits available within a comprehensive package.
• 401k with a 3% match.
• 10 company holidays and generous PTO plan.