Assistant Store Manager - Caln Plaza, Coatesville, PA

Position Summary

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding the daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Essential Duties and Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection, training, and development of store personnel.
• Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure shrink goals are at or below company plan.
• Monitor and control all aspects of operational compliance, safety, and business standards.
• Support the training of all employees in suggested selling and merchandising techniques.
• Ensure company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assist in the completion of accurate and regular merchandise inventory counts.
• Perform other duties as may be assigned.

Qualifications

• Requires a minimum of one (1) year in retail management.

Skills and Knowledge Requirements

• Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates, and customers.
• High level of interpersonal skills to handle sensitive and confidential situations, demonstrating poise, tact, and diplomacy.
• Ability to think strategically, plan, and organize effectively.
• Exemplary professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
• Results‑driven with demonstrated critical and creative thinking skills.
• Project management, time management, analytical, and superior organizational skills.
• Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Proven ability to plan, organize, multitask, set priorities effectively and efficiently to proactively respond to changing demands.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores in the assigned district.

Physical Requirements

• Must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lb.
• Ability to work extended hours during critical project phases and in a fast‑pace, dynamic environment with flexibility.
• Must have reliable transportation.
• Willingness to travel via car, plane, or train.

Schedule

A standard work week not to exceed 40 hours. Flexible schedule required, including days, nights, weekends, and holidays.