Assistant Store Manager (Bilingual)

About the role

The Assistant Store Manager (ASM) role at TitleMax Houston, TX supports customers in managing their financial needs while gaining hands-on experience in running a store. Key responsibilities include maximizing customer success, assessing financial transactions, overseeing account management, and supporting team members.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Audit and process loan/pawn applications, check cashing transactions, and ancillary products.
• Manage daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet performance standards by leveraging partnerships, referrals, and in-store/community events.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Requirements

• Bilingual (English/Spanish)
• High school diploma or equivalent
• At least one year’s experience in customer service, sales, or retail
• At least three months’ supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years old (19 in Alabama)
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

Skills

• Management experience in retail, finance, or related industries
• Experience in check cashing, document verification, and money order processing

Benefits

Our Total Compensation package includes paid on-the-job training, a robust learning management system, cross-brand training, key holder programs, performance-based career advancement, educational reimbursement, and various benefits such as medical insurance, dental, vision, short-term and long-term disability plans, and more. Employees also have access to mental health resources, life coaching, and discounts from retailers.

Pay

The hourly wage for the position is $16.00 per hour.

Schedule

A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required may vary by brand and be subject to change by the Company.