Assistant Store Manager

About the Role

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and an even better shopping experience for our guests, this position is for you. Assistant Managers support the Store Manager and other team members in delivering an exceptional guest shopping experience.

Responsibilities

• Manage the store team’s Guest Service behaviors, providing coaching to ensure they greet all guests in a friendly manner to make them feel welcomed, appreciated, and always “make it right” for our guests.
• Support the Store Manager in building and developing a strong team through effective training, scheduling, coaching, and fostering a working environment that promotes engagement and living the Company values.
• Partner with the Store Manager to achieve operational excellence and hit financial objectives, including store promotions, sales goals, and controls.
• Assist with maintaining the overall appearance and cleanliness of the store (inside and out), ensuring the coffee station is clean and stocked, the food service area is spotless, and bathrooms are sparkling clean. Delegate and direct the team to maintain condition levels up to Company standards.
• Assist with quality control, merchandising, safety programs, and other guidelines for successful food service operation.
• Monitor product levels on the sales floor, including coolers and freezers, rotating stock, and keeping product levels full to achieve the Company goal of 100% in-stock at all times.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in the Store Manager’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

• Minimum Education: High School diploma or GED.
• Minimum Experience: 1 year of retail or food experience; must complete Assistant Manager Training program before assignment in this role.
• Preferred Experience: 1-2 years in retail, guest service, or restaurant, preferably in a leadership role.
• ServSafe/Food Safety certification is a plus but not mandatory.

Skills

• Comfortable talking and interacting with guests and team members.
• High energy and ability to multitask, moving quickly between activities.
• Team-oriented; willing to give extra effort to help others.
• Computer skills are helpful.

Schedule

This position is scheduled primarily on second shifts, opposite the Store Manager, and requires availability to work nights, weekends, and holidays.

Travel

• 5-10% travel to cover other stores and attend meetings.
• Ability to deliver deposits to the bank independently (where applicable) and have your own vehicle to do so.

Physical Requirements

• Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds.
• Ability to stand/walk for 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip.
• Ability to work in cooler environments (cold temperatures).
• The noise level in the work environment is usually moderate.
• Specialized attire required in food establishments (hats, visors, gloves, etc., provided).

Additional Desired Qualifications

• 2 years of retail management experience or 2 years of non-retail management experience.
• Associate’s or Bachelor’s Degree.
• Stable work history.
• Proficient computer skills.