Assistant Store Manager

Responsibilities

• Manage daily operations, ensuring efficient facility performance.
• Deliver exceptional customer service (online, over-the-phone, in-person), building strong tenant relationships.
• Oversee leasing, payment processing, and delinquency management.
• Maintain facility cleanliness and security through regular inspections and light cleaning.
• Implement marketing strategies to enhance occupancy and revenue.
• Conduct administrative tasks, including completing leases, auditing inventory, and providing other documentation needed for the store.
• Conduct financial tasks, including bank deposits, record-keeping, reducing delinquent accounts.
• Work with and ensure performance of local vendors (e.g., tracking work orders for maintenance services, etc.).
• Lead and develop the team, promoting a positive work environment.
• Selling storage related merchandise and ensuring adequate inventory (e.g., locks, boxes, etc.).

Qualifications

• A high school diploma or equivalent required; higher education preferred.
• 2+ years experience in customer service, with supervisory experience.
• Knowledge of the self-storage industry highly preferred.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).